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Hotel Ópera ****

Madrid,  Spain

Phone: +(34) 915412800 Fax: +(34) 915416923 E-mail:: reservas@hotelopera.com

Price: 65 - 189 € (Average)

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Rating by guests: 8.4 Based on 2144 reviews

Hotel Opera has 79 completely refurbished rooms with high speed Internet (Wi-FI). It is located across from the Royal Theater, and just yards from the Royal Palace and the Puerta del Sol. Enjoy our show each night at “El Café de la Ópera” with singing waiters, and feel the emotion of the best opera pieces while you have a fantastic dinner.

Room Services
  • Rooms: 79
  • Telephone: in room
  • Television: international channels
  • Hairdryer
  • Minibar
  • Terrace: some rooms
  • Climate control
  • Safe
  • Internet connection (free): Ethernet (RJ45)
  • Towel changing: daily
  • Bed linen changing: every two days
  • Housekeeping: daily
Main facilities
  • Rooms: 79
  • Parking (fee): nearby public
  • Bar - coffee shop
  • Convention hall
  • Restaurant
  • Elevator
  • Internet connection (free): wireless
  • Central heating
  • Lounge
  • Fire escape
  • Music channels
  • Air conditioning in common areas
  • Business Center
General services
  • Rooms: 79
  • Non-smoking rooms
  • Extra bed
  • Safe at front desk
  • Crib
  • Laundry service
  • Luggage check room
  • Online reservations
Hotel Ópera
Cuesta de Santo Domingo, 2 (28013) - Madrid (Spain)

Access:

 

Overall rating:  8.4 Based on the last 40 of 2144 reviews

Would you recommend this hotel?

  • Yes: 85%
  • No: 5%
  • I don't know: 10%

Rating by subject

  • Cleanliness: 8
  • Location: 10
  • Common facilities and services: 6.5
  • Staff: 9.1
  • Quietness: 7.6
  • Room: 7.3
  • Value for money: 7.4

December/2014 Someone from Badajoz thinks:

  • Overall rating: 2.6
  • Would you recommend it? No
  • Positive: El trato recibido
  • Negative: La habitación tenía poca luz, la ducha huele mal, se oía ruido por la noche, el desayuno muy corto, la habitacion dejada (desconchones en las paredes)...
  • I RECOMMEND it for...
  • I recommend it especially AGAINST... Young travelers, Older travelers, Families, Couples, Luxury, Peace seekers, Classic style lovers, Modern style lovers, Handicapped, Budget travelers, Business travelers, Travelers with a car, Healthy lifestyle
  • Cleanliness: 5 La ducha huela mal y desconchon en las paredes
  • Location: 7.5 Bien situado cerca de zona comercial
  • Common facilities and services: 2.5 No tiene ninguna instalación digna de destacar. Comedor buffete muy pequeño
  • Staff: 7.5 Agradable
  • Quietness: 2.5 Se oía ruido
  • Room: 2.5 Desconchones, falta de luz, mal olor en la ducha
  • Value for money: Not rated Precio muy elevado para los servicios del hotel. El desayuno escaso y malo para lo pagado
Stars it deserves 2
  • The hotel's reply:

    "Maria C. Directora General del HOTEL OPERA, respondió a esta opinión Estimado cliente Lo primero de todo agradecerle su comentario acerca de su estancia en nuestro Hotel Ópera. lamento la percepcion que se lleva de nuestro hotel, si desde recepcion nos hubiera hecho llegar su malestar, muy gustosamente le hubieramos atendido ofreciendo una habitacion superior. . Desde el corazón de Madrid y en nombre de todo nuestro equipo, reciba un afectuoso saludo, "

December/2014 Someone from cuenca thinks:

  • Overall rating: 8.3
  • Would you recommend it? Yes
  • Positive:
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: Not rated
  • Location: Not rated
  • Common facilities and services: Not rated
  • Staff: Not rated
  • Quietness: Not rated
  • Room: Not rated
  • Value for money: Not rated
Stars it deserves 4
  • The hotel's reply:

    "Maria C. Directora General del HOTEL OPERA, respondió a esta opinión Estimado cliente Lo primero de todo agradecerle su comentario acerca de su estancia en nuestro Hotel Ópera. . Esperamos poder contar con ustedes en futuras ocasiones. Puede seguir encontrando las mejores ofertas en nuestra página oficial. Desde el corazón de Madrid y en nombre de todo nuestro equipo, reciba un afectuoso saludo, "

December/2014 Someone from Madrid thinks:

  • Overall rating: 4
  • Would you recommend it? No
  • Positive: Ubicación
  • Negative: La habitación y el precio
  • I RECOMMEND it for... Couples
  • I recommend it especially AGAINST... Families, Budget travelers
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 5
  • Staff: 5
  • Quietness: 5
  • Room: 2.5
  • Value for money: Not rated
Stars it deserves 3
  • The hotel's reply:

    "Maria C, Directora General en HOTEL OPERA, respondió a esta opinión Estimado cliente: Lamento que se llevase esa percepción de la habitación, si nos lo hubiese indicado, desde recepción, muy gustosamente le hubiéramos ofrecido otra superior. Desde el corazón de Madrid y en nombre de todo nuestro equipo, reciba un afectuoso saludo "

November/2014 Someone from Madrid thinks:

  • Overall rating: 1
  • Would you recommend it? No
  • Positive: El personal
  • Negative: Limpieza, la habitación, el precio, el lugar del desayuno, el desayuno en sí... Ni repetiré ni dejaré que mis conocidos visiten este hotel.
  • I RECOMMEND it for...
  • I recommend it especially AGAINST... Young travelers, Older travelers, Families, Couples, Luxury, Classic style lovers, Modern style lovers, Budget travelers, Travelers with a car
  • Cleanliness: Not rated Manchas por todas partes, muebles quemados, manos marcadas en las paredes de la ducha... Un desastre.
  • Location: 5
  • Common facilities and services: Not rated Ni parking ni contrato con parking externo. El desayuno lamentable, sin nadie que atienda, sin variedad y en un sitio ridículamente pequeño y sin ventanas.
  • Staff: 7.5 Gracias al chico de recepción no he presentado una queja formal, pero desde luego este hotel no se merece las cuatro estrellas.
  • Quietness: 5
  • Room: Not rated La habitación de máxima categoría es de nivel de un dos estrellas a precio de uno de cinco. Sucia, pequeña, la marquetería de las ventanas rota, techo desigual, para entrar al baño tienes que hacer varias piruetas... Desastroso.
  • Value for money: Not rated Lo dicho, precio de cinco estrellas con calidad de dos estrellas. Por ese precio, a unos metros, hay hoteles que ofrecen una calidad mucho más alta (pueden consultar las habitaciones y precios del Vinci Capitol si necesitan un ejemplo). No volveré, lo tengo clarísimo.
Stars it deserves 2

November/2014 Someone from switzerland thinks:

  • Overall rating: 7.8
  • Would you recommend it? Yes
  • Positive: very good breakfast,orange juive,bakery
  • Negative: hall decoration,very dark
  • I RECOMMEND it for... Older travelers, Couples, Classic style lovers
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5 cleaner filler around bathtub-now very orange and not well finished.clean drain of washbasin
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 5
Stars it deserves 3

November/2014 Someone from Bellingham, WA USA thinks:

  • Overall rating: 9.4
  • Would you recommend it? Yes
  • Positive: Convenient locatiomn
  • Negative:
  • I RECOMMEND it for... Young travelers, Older travelers, Families, Couples, Business travelers
  • I recommend it especially AGAINST... Luxury
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: 7.5
  • Room: 5
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "De Maria C, Director General at HOTEL OPERA, responded to this review 9 december Dear client, Firstly, we would like to thank you for taking your time and write your pleasant review regarding your experience in Ópera Hotel. WE are very glad that you enjoyed your stay in our hotel situated in the Heart of Madrid. We hope seeing you soon in Ópera Hotel and in Madrid. Secondly, you can still find the best deals in our official web page. From the Heart of Madrid and in the name of all the hotel staff, please receive the best regards. "

November/2014 Someone from Pontevedra thinks:

  • Overall rating: 7.9
  • Would you recommend it? Yes
  • Positive: Bien todo
  • Negative: Habitaciones mini con cama pegada a la pared
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 7.5
  • Room: 2.5
  • Value for money: 5
Stars it deserves 3

November/2014 Someone from OURENSE thinks:

  • Overall rating: 7.8
  • Would you recommend it? Yes
  • Positive: SITUACION
  • Negative: SALONES
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 5
  • Quietness: 5
  • Room: 7.5
  • Value for money: 5
Stars it deserves 4

November/2014 Someone from germany thinks:

  • Overall rating: 8
  • Would you recommend it? Yes
  • Positive: position, opera cafe
  • Negative:
  • I RECOMMEND it for... Older travelers, Families, Classic style lovers, Business travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 5
  • Room: 7.5
  • Value for money: 5
Stars it deserves 4
  • The hotel's reply:

    "De Maria C, Director General at HOTEL OPERA, responded to this review 9 december Dear client, Firstly, we would like to thank you for taking your time and write your pleasant review regarding your experience in Ópera Hotel. WE are very glad that you enjoyed your stay in our hotel situated in the Heart of Madrid. We hope seeing you soon in Ópera Hotel and in Madrid. Secondly, you can still find the best deals in our official web page. From the Heart of Madrid and in the name of all the hotel staff, please receive the best regards. "

November/2014 Someone from ZARAGOZA thinks:

  • Overall rating: 5.4
  • Would you recommend it? I don't know
  • Positive: UBICACION
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 5
  • Location: 7.5
  • Common facilities and services: 5
  • Staff: 7.5
  • Quietness: 7.5
  • Room: 5
  • Value for money: 5
Stars it deserves 2
  • The hotel's reply:

    "Maria C. Directora General del HOTEL OPERA, respondió a esta opinión Estimado cliente Esperamos poder contar con ustedes en futuras ocasiones. Puede seguir encontrando las mejores ofertas en nuestra página oficial. Desde el corazón de Madrid y en nombre de todo nuestro equipo, reciba un afectuoso saludo, "

Hotel Ópera Cuesta de Santo Domingo, 2 Madrid 28013 Spain
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