Hotel Arosa ****
Madrid, Spain
Phone: +(34) 915321600 Fax: +(34) 915313127
Arosa: appealing vintage hotel in the night life area has a functional and ethnic; design you will be more than satisfied with the functionality of its facilities and the service of its staff. It has 126 rooms that include services like satellite television, wi-fi, heating and air-conditioning and extra-long beds. You will be delighted by its high class ambience, enveloped by its warm atmosphere. Travelling with your pets will not be a problem as they can also stay with us, it has a cosmopolitan atmosphere where nobody feels excluded, it has a car park and it has an excellent restaurant service. Its location enables easy access to the different historical and cultural places of interest in the area.
- Room Services
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- Rooms: 133
- Telephone
- Television: international channels
- Hairdryer
- Minibar
- Climate control
- Safe
- Main facilities
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- Rooms: 133
- Parking: hotel owned
- Bar - coffee shop
- Convention hall
- Elevator
- General services
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- Rooms: 133
- Safe at front desk
- Dogs accepted
- Currency exchange
- Online reservations
Calle Salud, 21 (28013) - Madrid (Spain)
Access:
Would you recommend this hotel?
- Yes: 80%
- No: 12.5%
- I don't know: 7.5%
Rating by subject
- Cleanliness: 8.6
- Location: 10
- Common facilities and services: 6.6
- Staff: 8.4
- Quietness: 8.3
- Room: 6.2
- Value for money: 7.8
February/2011 Someone from Sweden thinks:
- Overall rating: 8.3
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The hotel's reply:
"I thank you for taking the time to tell us about your experience. I am sorry your stay didn't meet your expectations. Please know that we are taking your feedback to heart and focusing on improving. I appreciate your sharing your concerns and it is my hope you will give us the opportunity to better serve you in the near future and to offer you our undivided attention. I am looking forward to welcoming you again Please do not hesitate to contact me for your next visit. With my best regards, Ms. Pilar Ruiz Assistant Manager BEST WESTERN HOTEL AROSA "
February/2011 Someone from Sevilla thinks:
- Overall rating: 8.4
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"Primeramente quiero expresarle las gracias por sus comentarios sobre nuestro hotel. Su opinión es muy importante para nosotros y puede estar seguro que utilizamos cada sugerencia recibida para crear una experiencia agradable a cada uno de nuestros huéspedes. Esperamos tenerlo pronto de regreso. Una vez más le agradezco su tiempo y le deseo un excelente día! Pilar Ruiz Directora Adjunta "
February/2011 Someone from Denmark thinks:
- Overall rating: 8.4
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The hotel's reply:
"Dear Sir or Madame; I sincerely thank you for the attention you have shown by giving your opinion regarding your stay at our property. You maybe sure that with such praises we will always try to better our services and to carry out work with an ever increasing gusto. Hoping to have the pleasure to meet you on your next visit, I remain with best regards. Ms. Pilar Ruiz Assistant Manager BEST WESTERN HOTEL AROSA "
February/2011 Someone from Chile thinks:
- Overall rating: 7.8
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The hotel's reply:
"Estimado señor o señora: Tras haber leído sus observaciones, lamento comprobar que su estancia no ha resultado completamente satisfactoria. Su crítica, que aceptamos con agradecimiento, nos servirá para intentar evitar los fallos que usted nos indica. Una vez más, le agradezco su sinceridad y me gustaría que nos diese otra oportunidad para poder cambiar esa impresión negativa que tiene de nosotros. Sinceramente, Pilar Ruiz Directora Adjunta "
January/2011 Someone from Mexico thinks:
- Overall rating: 6.7
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January/2011 Someone from Ibiza thinks:
- Overall rating: 7
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January/2011 Someone from France - Aix en Provence thinks:
- Overall rating: 7.9
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January/2011 Someone from Los Cristianos, Tenerife thinks:
- Overall rating: 8.3
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January/2011 Someone from Portugal thinks:
- Overall rating: 5.6
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The hotel's reply:
"I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. Pilar Ruiz Assistant Manager Best Western Hotel Arosa "
January/2011 Someone from france thinks:
- Overall rating: 8
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The hotel's reply:
"Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. Again, thanks for taking the time and have a great day! Sincerely, Pilar Ruiz Assistant Manager Best Western Hotel Arosa "