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Hotel Arosa ****

Madrid,  Spain

Phone: +(34) 915321600 Fax: +(34) 915313127 E-mail:: arosa@hotelarosa.com

Price: 67 - 141 € (Average)

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Rating by guests: 8.4 Based on 504 reviews

Arosa: appealing vintage hotel in the night life area has a functional and ethnic; design you will be more than satisfied with the functionality of its facilities and the service of its staff. It has 126 rooms that include services like satellite television, wi-fi, heating and air-conditioning and extra-long beds. You will be delighted by its high class ambience, enveloped by its warm atmosphere. Travelling with your pets will not be a problem as they can also stay with us, it has a cosmopolitan atmosphere where nobody feels excluded, it has a car park and it has an excellent restaurant service. Its location enables easy access to the different historical and cultural places of interest in the area.

Room Services
  • Rooms: 133
  • Telephone
  • Television: international channels
  • Hairdryer
  • Minibar
  • Climate control
  • Safe
Main facilities
  • Rooms: 133
  • Parking: hotel owned
  • Bar - coffee shop
  • Convention hall
  • Elevator
General services
  • Rooms: 133
  • Safe at front desk
  • Dogs accepted
  • Currency exchange
  • Online reservations
Hotel Arosa
Calle Salud, 21 (28013) - Madrid (Spain)

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Overall rating:  8.4 Based on the last 40 of 504 reviews

Would you recommend this hotel?

  • Yes: 80%
  • No: 12.5%
  • I don't know: 7.5%

Rating by subject

  • Cleanliness: 8.6
  • Location: 10
  • Common facilities and services: 6.6
  • Staff: 8.4
  • Quietness: 8.3
  • Room: 6.2
  • Value for money: 7.8

August/2011 Someone from Australia thinks:

  • Overall rating: 7.9
  • Would you recommend it? Yes
  • Positive:
  • Negative: no view and scaffolding round front of building
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 7.5
  • Room: 5
  • Value for money: 7.5
Stars it deserves 4

August/2011 Someone from mexico thinks:

  • Overall rating: 6.7
  • Would you recommend it? Yes
  • Positive: the room and lobby
  • Negative: there was only one elevator working and during the reservation in said that we had breakfast included but when we did the check in they told us that it was not inlcuded.
  • I RECOMMEND it for... Families, Couples
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 7.5
  • Common facilities and services: 5
  • Staff: 2.5
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 3

July/2011 Someone from María de los Ángeles Poblete thinks:

  • Overall rating: 9.9
  • Would you recommend it? Yes
  • Positive: las instalaciones y atención del personal
  • Negative: que tuvieran un solo solo adaptador de enchufe para todo el hotel, solo para que lo tengan en consideración para otros pasajeros que soliciten uno
  • I RECOMMEND it for... Young travelers, Older travelers, Families, Couples
  • I recommend it especially AGAINST... Classic style lovers, Business travelers
  • Cleanliness: 10 la habitación siempre bien al igual que comedor y otros.
  • Location: 10 muy central facial acceso a todos los lugares de interes
  • Common facilities and services: 10
  • Staff: 10 nada que decir se paso para ser buena la atención
  • Quietness: 7.5 la habitación en la que me encontraba creo que necesita mas haislación hacia los pasillos ya que se es cuchaba la gente pasar
  • Room: 10 vista no tenia era solo al interior pero adentro todo bien
  • Value for money: 10 módico
Stars it deserves 4

June/2011 Someone from Norway thinks:

  • Overall rating: 7.8
  • Would you recommend it? Yes
  • Positive:
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 2.5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    " Primeramente quiero expresarle las gracias por sus comentarios sobre nuestro hotel. Su opinión es muy importante para nosotros y puede estar seguro que utilizamos cada sugerencia recibida para crear una experiencia agradable a cada uno de nuestros huéspedes. Esperamos tenerlo pronto de regreso. Una vez más le agradezco su tiempo y le deseo un excelente día! Pilar Ruiz Directora Adjunta "

June/2011 Someone from Finlad thinks:

  • Overall rating: 9.6
  • Would you recommend it? Yes
  • Positive: I selected again Arosa because of good location. I had a very nice room
  • Negative:
  • I RECOMMEND it for... Classic style lovers, Business travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    " I thank you for your feedback. I am pleased to read you had an enjoyable stay with us I look forward to your next visit so we can offer you our undivided attention. With my best regards, Pilar Ruiz Assistant Manager BEST WESTERN HOTEL AROSA "

June/2011 Someone from Suiza thinks:

  • Overall rating: 9.9
  • Would you recommend it? Yes
  • Positive: Su seriedad y servicio
  • Negative: n/a
  • I RECOMMEND it for... Couples
  • I recommend it especially AGAINST...
  • Cleanliness: 10 Siempre bien.
  • Location: 10 Excelente para todos los sitios interesantes
  • Common facilities and services: 7.5
  • Staff: 10 Personal muy calificado y siempre listo a atender los requirimientos del cliente
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 4
  • The hotel's reply:

    "Le agradezco muy sinceramente sus comentarios, tanto de nuestros servicios como de nuestro personal. Me complace mucho el comprobar que su estancia ha resultado completamente satisfactoria. Puede estar seguro que estos comentarios tan favorables nos animan a realizar nuestro trabajo con mayor entusiasmo así como a intentar mejorar día a día nuestros servicios. Espero tener el placer de conocerle personalmente en una próxima visita. Pilar Ruiz Directora Adjunta "

June/2011 Someone from Gibraltar thinks:

  • Overall rating: 8.4
  • Would you recommend it? Yes
  • Positive: Service
  • Negative:
  • I RECOMMEND it for... Older travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 7.5
  • Room: 5
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Let me start by thanking you for your comments regarding your recent stay at our Hotel. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create and enjoyable experience for each of our Guest. We hope to see you again in a near future. Again, thanks for taking the time and have a great day! Pilar Ruiz Assistant Manager BEST WESTERN HOTEL AROSA "

June/2011 Someone from syracuse ny thinks:

  • Overall rating: 8.1
  • Would you recommend it? Yes
  • Positive:
  • Negative:
  • I RECOMMEND it for... Young travelers, Older travelers, Families
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 5
  • Common facilities and services: 5
  • Staff: 2.5
  • Quietness: Not rated
  • Room: 10
  • Value for money: 5
Stars it deserves 4
  • The hotel's reply:

    " I sincerely thank you for the attention you have shown by giving your opinion regarding your stay at our property. I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. Pilar Ruiz Assistant Manager BEST WESTERN HOTEL AROSA "

May/2011 Someone from Finland thinks:

  • Overall rating: 7.8
  • Would you recommend it? Yes
  • Positive: bathrooms, clean and new!!!
  • Negative: floor in the hotel rooms, very plastic!!!
  • I RECOMMEND it for... Young travelers, Budget travelers
  • I recommend it especially AGAINST... Luxury, Handicapped
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 5
  • Staff: 5
  • Quietness: 5
  • Room: 5
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    " I thank you for taking the time to tell us about your experience. I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. Pilar Ruiz Assistant Manager BEST WESTERN HOTEL AROSA "

May/2011 Someone from Zaragoza thinks:

  • Overall rating: 8.2
  • Would you recommend it? Yes
  • Positive: El emplazamiento, en plena Gran Vía .
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    " Primeramente quiero expresarle las gracias por sus comentarios sobre nuestro hotel. Su opinión es muy importante para nosotros y puede estar seguro que utilizamos cada sugerencia recibida para crear una experiencia agradable a cada uno de nuestros huéspedes. Esperamos tenerlo pronto de regreso. Una vez más le agradezco su tiempo y le deseo un excelente día! Pilar Ruiz Directora Adjunta "

Hotel Arosa Calle Salud, 21 Madrid 28013 Spain
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