Hotel Arosa ****
Madrid, Spain
Phone: +(34) 915321600 Fax: +(34) 915313127
Arosa: appealing vintage hotel in the night life area has a functional and ethnic; design you will be more than satisfied with the functionality of its facilities and the service of its staff. It has 126 rooms that include services like satellite television, wi-fi, heating and air-conditioning and extra-long beds. You will be delighted by its high class ambience, enveloped by its warm atmosphere. Travelling with your pets will not be a problem as they can also stay with us, it has a cosmopolitan atmosphere where nobody feels excluded, it has a car park and it has an excellent restaurant service. Its location enables easy access to the different historical and cultural places of interest in the area.
- Room Services
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- Rooms: 133
- Telephone
- Television: international channels
- Hairdryer
- Minibar
- Climate control
- Safe
- Main facilities
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- Rooms: 133
- Parking: hotel owned
- Bar - coffee shop
- Convention hall
- Elevator
- General services
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- Rooms: 133
- Safe at front desk
- Dogs accepted
- Currency exchange
- Online reservations
Calle Salud, 21 (28013) - Madrid (Spain)
Access:
Would you recommend this hotel?
- Yes: 80%
- No: 12.5%
- I don't know: 7.5%
Rating by subject
- Cleanliness: 8.6
- Location: 10
- Common facilities and services: 6.6
- Staff: 8.4
- Quietness: 8.3
- Room: 6.2
- Value for money: 7.8
May/2011 Someone from Istanbul, Turkey thinks:
- Overall rating: 2.3
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The hotel's reply:
"Let me start by thanking you for your comments regarding your recent stay at our Hotel. I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. Best regards. Ms. Pilar Ruiz Assistant Manager BEST WESTERN HOTEL AROSA "
May/2011 Someone from UK thinks:
- Overall rating: 8.7
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The hotel's reply:
"Dear Sir or Madame; Let me start by thanking you for your comments regarding your recent stay at our Hotel. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create and enjoyable experience for each of our Guest. We hope to see you again in a near future. Again, thanks for taking the time and have a great day! "
May/2011 Someone from 日本 thinks:
- Overall rating: 8.6
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The hotel's reply:
"この度はベストウエスタンホテルアロサにご宿泊いただき誠にありがとうございました。 ご滞在中は何かと不行き届きな点もあったことかと思いますが、ご満足していただけたご様子でとても嬉しく思います。 これからも、お客様にご満足いただけるホテル作りを目指してまいります。 またマドリッドにお越しの際には、ベルトウエスタンホテルアロサをご利用くださいませ。 ありがとうございました。 ベストウエスタンホテルアロサ アシスタントマネージャー ピラール・ルイス "
May/2011 Someone from Fuengirola espana thinks:
- Overall rating: 7.3
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The hotel's reply:
" Tras haber leído sus observaciones, lamento comprobar que su estancia no ha resultado completamente satisfactoria. Su crítica, que aceptamos con agradecimiento, nos servirá para intentar evitar los fallos que usted nos indica. Una vez más, le agradezco su sinceridad y me gustaría que nos diese otra oportunidad para poder cambiar esa impresión negativa que tiene de nosotros. Sinceramente, Pilar Ruiz Directora Adj "
May/2011 Someone from England thinks:
- Overall rating: 8.2
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The hotel's reply:
"I thank you for your feedback. I shared your feedback with all my team and they felt very rewarded by your words. On the other hand, we highly regret the inconveniences your adjacent neighbors caused you throughout the night. It’s true that in a hotel where hundreds of different Clients stay, there might be always some difficult type of Clients who do not show any consideration towards theirs neighbors. I look forward to your next visit so we can offer you our undivided attention. With my best regards, Pilar Ruiz Assistant Manager BEST WESTERN HOTEL AROSA "
April/2011 Someone from USA thinks:
- Overall rating: 8.2
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The hotel's reply:
" I sincerely thank you for the attention you have shown by giving your opinion regarding your stay at our property. You maybe sure that with such praises we will always try to better our services and to carry out work with an ever increasing gusto. Hoping to have the pleasure to meet you on your next visit, I remain with best regards. Ms. Pilar Ruiz Assistant Manager BEST WESTERN HOTEL AROSA "
April/2011 Someone from Hungary, Budapest thinks:
- Overall rating: 9.7
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The hotel's reply:
"Let me start by thanking you for your comments regarding your recent stay at our Hotel. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create and enjoyable experience for each of our Guest. We hope to see you again in a near future. Again, thanks for taking the time and have a great day! Ms. Pilar Ruiz Assistant Manager BEST WESTERN HOTEL AROSA "
April/2011 Someone from Denmark thinks:
- Overall rating: 7.9
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The hotel's reply:
" Let me start by thanking you for your comments regarding your recent stay at our Hotel. I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. Ms. Pilar Ruiz Assistant Manager BEST WESTERN HOTEL AROSA "
April/2011 Someone from London thinks:
- Overall rating: 0.9
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April/2011 Someone from PARIS thinks:
- Overall rating: 7.6
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The hotel's reply:
"J’aimerais tout d’abord vous remercier d’avoir complété l’appréciation de votre séjour dans notre hôtel. Vos commentaires sont très appréciés et je peux vous assurer que mon personnel et moi-même ferons tout ce qui est en notre pouvoir pour créer une expérience inoubliable pour chacun de nos clients. Nous espérons vous revoir bientôt. Merci encore d’avoir pris le temps de compléter le sondage et bonne journée! Sincèrement, Pilar Ruiz Assistant Manager Best Western Hotel Arosa "