8.4
Based on 504 reviews
Arosa: appealing vintage hotel in the night life area has a functional and ethnic; design you will be more than satisfied with the functionality of its facilities and the service of its staff. It has 126 rooms that include services like satellite television, wi-fi, heating and air-conditioning and extra-long beds. You will be delighted by its high class ambience, enveloped by its warm atmosphere. Travelling with your pets will not be a problem as they can also stay with us, it has a cosmopolitan atmosphere where nobody feels excluded, it has a car park and it has an excellent restaurant service. Its location enables easy access to the different historical and cultural places of interest in the area.
- Room Services
-
- Rooms: 133
- Telephone
- Television: international channels
- Hairdryer
- Minibar
- Climate control
- Safe
- Main facilities
-
- Rooms: 133
- Parking: hotel owned
- Bar - coffee shop
- Convention hall
- Elevator
- General services
-
- Rooms: 133
- Safe at front desk
- Dogs accepted
- Currency exchange
- Online reservations
Hotel Arosa
Calle Salud, 21 (28013) - Madrid (Spain)
8.4 Based on the last 40 of 504 reviews
Would you recommend this hotel?
-
Yes:
80%
-
No:
12.5%
-
I don't know:
7.5%
Rating by subject
-
Cleanliness:
8.6
-
Location:
10
-
Common facilities and services:
6.6
-
Staff:
8.4
-
Quietness:
8.3
-
Room:
6.2
-
Value for money:
7.8
October/2011 Someone from glasgow thinks:
-
Overall rating:
5.3
-
Would you recommend it?
I don't know
-
Positive:
Central location, rooms were clean, bed comfortable, breakfast buffet had variety
-
Negative:
Staff efficient but not over welcoming; even with secondary glazing with a room fronting Gran Via it was extremely noisey all through the night; it is located failry close to the red light area; room is in need of freshening up eg re-grout tiles in bathroom
-
I RECOMMEND it for...
-
I recommend it especially AGAINST...
-
Cleanliness:
7.5
-
Location:
7.5
-
Common facilities and services:
5
-
Staff:
5
-
Quietness:
Not rated
-
Room:
5
-
Value for money:
7.5
Stars it deserves
3
-
The hotel's reply:
"Many thanks for your mixed review following a recent stay with us.
I have certainly taken your comments on board, and I hope that we may be able to welcome you back again in the future for a 100% positive experience.
I am looking forward to welcoming you again.
Please do not hesitate to contact me for your next visit.
With my best regards
Pilar Ruiz
Assistant Manager
"
September/2011 Someone from UK thinks:
-
Overall rating:
7.4
-
Would you recommend it?
Yes
-
Positive:
the location
-
Negative:
casual attitude of reception staff
-
I RECOMMEND it for...
Young travelers, Couples, Business travelers
-
I recommend it especially AGAINST...
Travelers with a car
-
Cleanliness:
7.5
-
Location:
10
-
Common facilities and services:
7.5
-
Staff:
2.5
-
Quietness:
7.5
-
Room:
5
but the building had scaffolding outside so we couldn't open our window
-
Value for money:
2.5
Stars it deserves
4
September/2011 Someone from Norway thinks:
-
Overall rating:
9.7
-
Would you recommend it?
Yes
-
Positive:
The location, the standard, the staff, the service
-
Negative:
-
I RECOMMEND it for...
Couples
-
I recommend it especially AGAINST...
-
Cleanliness:
10
-
Location:
10
-
Common facilities and services:
10
-
Staff:
10
-
Quietness:
7.5
-
Room:
10
-
Value for money:
7.5
Stars it deserves
4
September/2011 Someone from Netherlands thinks:
-
Overall rating:
2.8
-
Would you recommend it?
No
-
Positive:
location
-
Negative:
service, especially the front office was awful..
-
I RECOMMEND it for...
-
I recommend it especially AGAINST...
-
Cleanliness:
5
-
Location:
10
-
Common facilities and services:
2.5
-
Staff:
Not rated
-
Quietness:
7.5
-
Room:
Not rated
-
Value for money:
2.5
Stars it deserves
2
September/2011 Someone from Venezuela thinks:
-
Overall rating:
9.6
-
Would you recommend it?
Yes
-
Positive:
-
Negative:
-
I RECOMMEND it for...
-
I recommend it especially AGAINST...
-
Cleanliness:
7.5
-
Location:
10
-
Common facilities and services:
7.5
-
Staff:
10
-
Quietness:
10
-
Room:
10
-
Value for money:
7.5
Stars it deserves
3
August/2011 Someone from Dallas, Texas USA thinks:
-
Overall rating:
9.8
-
Would you recommend it?
Yes
-
Positive:
I loved the staff. They were very helpful and atentive. I loved room. It was big and comfortable. I also loved the location.
-
Negative:
-
I RECOMMEND it for...
Young travelers, Older travelers, Families, Couples, Modern style lovers, Budget travelers, Business travelers
-
I recommend it especially AGAINST...
-
Cleanliness:
10
The cleaning staff was great. They took care of all our needs.
-
Location:
10
It had the best location of all my hotels during that trip. Everything was within walking distance.
-
Common facilities and services:
7.5
Two computers for guest use. Awesome!
-
Staff:
10
-
Quietness:
7.5
-
Room:
10
-
Value for money:
10
Stars it deserves
4
August/2011 Someone from Ireland thinks:
-
Overall rating:
10
-
Would you recommend it?
Yes
-
Positive:
The bedroom
-
Negative:
-
I RECOMMEND it for...
Budget travelers
-
I recommend it especially AGAINST...
Peace seekers
-
Cleanliness:
10
-
Location:
10
-
Common facilities and services:
10
-
Staff:
10
-
Quietness:
10
-
Room:
10
-
Value for money:
10
Stars it deserves
4
August/2011 Someone from sweden thinks:
-
Overall rating:
8.4
-
Would you recommend it?
Yes
-
Positive:
The central location
-
Negative:
The gym was not very good. The machines did not work properly.
-
I RECOMMEND it for...
Young travelers, Older travelers, Couples, Business travelers
-
I recommend it especially AGAINST...
-
Cleanliness:
10
-
Location:
10
-
Common facilities and services:
7.5
Except for the gym which was below average
-
Staff:
10
-
Quietness:
7.5
-
Room:
7.5
-
Value for money:
7.5
Stars it deserves
3
August/2011 Someone from UK thinks:
-
Overall rating:
8.2
-
Would you recommend it?
Yes
-
Positive:
location, location, location and Breakfast
-
Negative:
The Lift service
-
I RECOMMEND it for...
-
I recommend it especially AGAINST...
-
Cleanliness:
7.5
-
Location:
10
-
Common facilities and services:
7.5
-
Staff:
7.5
-
Quietness:
7.5
-
Room:
7.5
-
Value for money:
7.5
Stars it deserves
3
August/2011 Someone from NICE (France) thinks:
-
Overall rating:
9.8
-
Would you recommend it?
Yes
-
Positive:
Difficle de faire émerger une qualité plutôt qu'une autre, mais je dirais la gentillesse, le côté attentionné du personnel, et son professionnalisme.
-
Negative:
L'un des deux ascenseurs était en panne cinq jours sur neuf
-
I RECOMMEND it for...
Young travelers, Older travelers, Couples, Peace seekers, Classic style lovers, Modern style lovers, Budget travelers, Business travelers
-
I recommend it especially AGAINST...
Handicapped, Healthy lifestyle
-
Cleanliness:
10
Impressionnant, jusque dans les moindres recoins
-
Location:
10
Central, donc accès à pied à 90% des sites intéressants (et ils sont nombreux à Madrid!)
-
Common facilities and services:
7.5
-
Staff:
10
Un accueil personnalisé tout en restant très professionnel, une disponibilité souriante et permanente
-
Quietness:
10
Un double vitrage à l'épreuve du brouhaha extérieur du plein centre; une disposition de la chambre qui éloigne la pièce de la paroi extérieure.
-
Room:
7.5
Espace correct, état impeccable, équipements adaptés aux besoins.
-
Value for money:
10
On aurait presque honte de payer si peu pour un tel plaisir de séjour.
Stars it deserves
4