ApartHotel Plaza Basílica
Madrid, Spain
Phone: +(34) 915353642 Fax: +(34) 915351497
The apartments Madrid Plaza Basílica offers its clients a new concept of accommodation in Madrid where the comfort and facilities of a hotel are combined with the advantages of a private apartments Madrid center
- Room Services
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- Rooms: 80
- Telephone: in room
- Television: international channels
- Hairdryer
- Minibar
- Terrace: some rooms
- Climate control
- Safe
- Internet connection (fee): RJ11 telephone plug-in
- Towel changing: daily
- Bed linen changing: every two days
- Housekeeping: daily
- Kitchen
- Main facilities
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- Rooms: 80
- Parking (fee): hotel owned
- Elevator
- Central heating
- Hot water
- Fire escape
- Air conditioning in common areas
- General services
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- Rooms: 80
- Extra bed
- Safe at front desk
- Room service: limited
- Currency exchange
- Crib
- Laundry service
- Luggage check room
- Online reservations
Calle Comandante Zorita, 27 (28020) - Madrid (Spain)
Access:
Would you recommend this hotel?
- Yes: 95%
- No: 0.0%
- I don't know: 5%
Rating by subject
- Cleanliness: 8.7
- Location: 8.9
- Common facilities and services: 6.4
- Staff: 9.2
- Quietness: 8.3
- Room: 7.9
- Value for money: 7.8
July/2015 Someone from Alicante thinks:
- Overall rating: 8.1
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The hotel's reply:
"Le agradecemos sus comentarios. Nos complace ver que su estancia en Espahotel Plaza Basílica ha sido positiva. Tomaremos nota de sus recomendaciones con el fin de mejorar. Nos gustaría que nos diera otra oportunidad en su próxima visita a Madrid. Reciba un cordial saludo"
June/2015 Someone from US thinks:
- Overall rating: 5.4
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The hotel's reply:
"Thank you for your comments. We hope your flight back to the US was positive. We regret if you had any inconvenience with the cleanliness. We have recently outsourced the service in order to improve the quality standards and we hope to see improvements in this aspect soon. With respect to the internet, we are studying the possibility of including it in the room price in a near future. We will take in account your recommendations in order to improve. We would like you to give us another opportunity the next time you visit Madrid. Best Regards"
June/2015 Someone from barcelona thinks:
- Overall rating: 7.8
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The hotel's reply:
"Gracias por sus comentarios. Lamentamos los inconvenientes que haya podido tener con el climatizador. Con respecto a la limpieza, hemos externalizado el servicio recientemente con el fin de mejorar las prestaciones, por lo que seguiremos atentos a su evolución, esperando mejorar el servicio. Tomaremos nota de sus comentarios con el fin de mejorar todos los aspectos posibles. Nos gustaría que nos diera otra oportunidad en su próxima visita a Madrid. Reciba un cordial saludo"
May/2015 Someone from asturias thinks:
- Overall rating: 9.7
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The hotel's reply:
"Le agradecemos sus comentarios. Nos complace ver que su estancia en Espahotel Plaza Basilica ha sido agradable y que le ha gustado el espacio de la habitación. Con respecto a las escaleras de entrada hasta el ascensor, entendemos que a veces puedan ser molestas, sin embargo, se trata de cuestiones de la estructura del inmueble, que muy a pesar nuestro no podemos evitar. Pondremos especial atención, y dedicaremos nuestro esfuerzo a colaborar con nuestros clientes con sus equipajes y con cualquier otro requerimiento que soliciten, como en su caso con el carrito. Con respecto al microondas, disponemos de unidades para nuestros clientes, siempre y cuando lo soliciten, debido al espacio reducido de la cocina. Nos gustaría volver a verle con nosotros en su próxima visita a Madrid. Reciba un cordial saludo"
May/2015 Someone from toulouse france thinks:
- Overall rating: 9.8
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The hotel's reply:
"Merci beaucoup pour vos commentaires. Nous espérons que votre voyage de retour en France, à Toulouse ait été positive. Nous sommes heureux de que votre séjour à Espahotel Plaza Basilica a été agréable. Nous prenons votre commentaires pour améliorer dans tous ces aspects qui on doit améliorer. On attend de vous voir dans votre prochaine visite á Madrid avec nous. Salutations"
April/2015 Someone from Murcia thinks:
- Overall rating: 7.3
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The hotel's reply:
"Le agradecemos sus comentarios. Esperamos que su estancia en Espahotel Plaza Basilica haya sido agradable. Tomaremos nota de sus recomendaciones con el fin de mejorar. Nos gustaría volver a verle con nosotros en su próxima visita a Madrid. Reciba un cordial saludo"
April/2015 Someone from Cordoba thinks:
- Overall rating: 7
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The hotel's reply:
"Gracias por sus comentarios. Lamentamos los inconvenientes que haya podido tener con el ruido. Tomaremos nota de sus recomendaciones con el fin de mejorar. Nos gustaría que nos diera otra oportunidad en su próxima visita a Madrid. Reciba un cordial saludo"
April/2015 Someone from Córdoba thinks:
- Overall rating: 9.7
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The hotel's reply:
"Gracias por sus comentarios. Nos complace ver que su estancia en Espahotel Plaza Basilica fue agradable. Nos gustaría volver a verle con nosotros en su próxima visita a Madrid. Reciba un cordial saludo"
April/2015 Someone from Islas Canarias thinks:
- Overall rating: 7.8
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The hotel's reply:
"Le agradecemos sus comentarios. Efectivamente estamos renovando constantemente aquellos conceptos que entendemos necesitan renovarse como son los colchones o los nórdicos. Seguiremos trabajando por mejorar todos los aspectos posibles. Tomaremos nota de sus recomendaciones con el fin de mejorar. Nos gustaría volver a verle con nosotros en su próxima visita a Madrid. Reciba un cordial saludo"
April/2015 Someone from Barcelona thinks:
- Overall rating: 7.9
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The hotel's reply:
"Thank you for your comments. We are happy to see that your stay in Espahotel Plaza Basilica was positive. We will take in consideration your recommendations. We would like to see you with us in your next visit to Madrid."