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Hotel Ópera ****

Madrid,  Spain

Phone: +(34) 915412800 Fax: +(34) 915416923 E-mail:: reservas@hotelopera.com

Price: 65 - 189 € (Average)

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Rating by guests: 8.4 Based on 2144 reviews

Hotel Opera has 79 completely refurbished rooms with high speed Internet (Wi-FI). It is located across from the Royal Theater, and just yards from the Royal Palace and the Puerta del Sol. Enjoy our show each night at “El Café de la Ópera” with singing waiters, and feel the emotion of the best opera pieces while you have a fantastic dinner.

Room Services
  • Rooms: 79
  • Telephone: in room
  • Television: international channels
  • Hairdryer
  • Minibar
  • Terrace: some rooms
  • Climate control
  • Safe
  • Internet connection (free): Ethernet (RJ45)
  • Towel changing: daily
  • Bed linen changing: every two days
  • Housekeeping: daily
Main facilities
  • Rooms: 79
  • Parking (fee): nearby public
  • Bar - coffee shop
  • Convention hall
  • Restaurant
  • Elevator
  • Internet connection (free): wireless
  • Central heating
  • Lounge
  • Fire escape
  • Music channels
  • Air conditioning in common areas
  • Business Center
General services
  • Rooms: 79
  • Non-smoking rooms
  • Extra bed
  • Safe at front desk
  • Crib
  • Laundry service
  • Luggage check room
  • Online reservations
Hotel Ópera
Cuesta de Santo Domingo, 2 (28013) - Madrid (Spain)

Access:

 

Overall rating:  8.4 Based on the last 40 of 2144 reviews

Would you recommend this hotel?

  • Yes: 85%
  • No: 5%
  • I don't know: 10%

Rating by subject

  • Cleanliness: 8
  • Location: 10
  • Common facilities and services: 6.5
  • Staff: 9.1
  • Quietness: 7.6
  • Room: 7.3
  • Value for money: 7.4

July/2011 Someone from lisboa - portugal thinks:

  • Overall rating: 9.2
  • Would you recommend it? Yes
  • Positive:
  • Negative:
  • I RECOMMEND it for... Families, Couples, Peace seekers, Classic style lovers
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 5
  • Room: 7.5
  • Value for money: 10
Stars it deserves 4
  • The hotel's reply:

    "Estimado cliente, En primer lugar, gracias por su comentario acerca de su experiencia en el Hotel Ópera. Nos complace comprobar que tuvo una agradable estancia en nuestro establecimiento y confiamos en verle/a de nuevo en nuestro hotel. Desde el corazón de Madrid y en nombre de todo nuestro equipo, reciba un afectuoso saludo, Maria Carús Directora General "

July/2011 Someone from Copenhagen thinks:

  • Overall rating: 9.9
  • Would you recommend it? Yes
  • Positive: The rooms and the location and that everything works
  • Negative: the only thing I had some problems with was the wifi. It did not always work, but I could use it.
  • I RECOMMEND it for... Older travelers, Families, Couples, Modern style lovers, Business travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 7.5
  • Room: 10
  • Value for money: 10
Stars it deserves 4
  • The hotel's reply:

    "Dear guest, I would like to thank you for your wonderful comment regarding your stay with us, here at the Hotel Ópera. First at all, we apologize for your puntual inconvenience with the wifi connection in the room. Despite of this, we are glad that you enjoyed your stay with us and look forward to welcoming you again in the future. From the heart of Madrid and from our entire team we extend our warmest regards. Maria Carús General Manager "

July/2011 Someone from Madrid thinks:

  • Overall rating: 9.9
  • Would you recommend it? Yes
  • Positive: Muy bien atendidos, la habitación era muy agradable, jacuzzi y terraza, la relación calidad-precio es buenísima
  • Negative:
  • I RECOMMEND it for... Young travelers, Older travelers, Couples
  • I recommend it especially AGAINST... Modern style lovers, Handicapped
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 4
  • The hotel's reply:

    "Estimado cliente, Muchas gracias por su comentario acerca de su experiencia en el Hotel Ópera. Nos complace comprobar que tuvo una agradable estancia en nuestro establecimiento y confiamos en verle/a de nuevo en nuestro hotel. Desde el corazón de Madrid y en nombre de todo nuestro equipo, reciba un afectuoso saludo, Maria Carús Directora General "

July/2011 Someone from Miami thinks:

  • Overall rating: 9.1
  • Would you recommend it? Yes
  • Positive: Very helpful, pleasant staff. Loved their breakfast!
  • Negative:
  • I RECOMMEND it for... Young travelers, Older travelers, Families, Couples
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 5
  • Room: 7.5
  • Value for money: 5
Stars it deserves 4
  • The hotel's reply:

    " Dear guest, Thank you for your wonderful comment regarding your stay with us, here at the Hotel Ópera. We are glad that you enjoyed your stay with us and look forward to welcoming you again in the future. From the heart of Madrid and from our entire team we extend our warmest regards. Maria Carús General Manager "

July/2011 Someone from Dallas, TX USA thinks:

  • Overall rating: 7.9
  • Would you recommend it? Yes
  • Positive: Location and the (generally) helpful and friendly staff.
  • Negative: The bathroom. The toilet had clearance on one side of the toilet seat equal to half a roll of toilet tissue (the extra roll was secured just below) and only 1/4" clearance with the side of the sink on the other side. If you're 6'2" like me, it was a nightmare to use.
  • I RECOMMEND it for... Families, Couples
  • I recommend it especially AGAINST... Older travelers, Peace seekers, Travelers with a car
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 7.5 The two young ladies working the desk during the day were terrific! But one of the evening guys was aloof and seemed to go out of his way to be snooty and unhelpful.
  • Quietness: 2.5 The late night crowds (until 4 AM!) were loud and seemed to congregate right beneath our window.
  • Room: 5
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Dear guest, We would like to thank you for having taken the time to comment on your recent stay at Hotel Opera and we are very happy that overall you have enjoyed your stay with us. We are so sorry that the inconvenience at night, but Hotel Ópera is situated in the centre of Madrid, and Madrid is a city with a full of live, and sometimes we aren’t able to control the noise in the street. We hope to see you again, here in our hotel situated in the heart of the city. From the heart of Madrid and from our entire team we extend our warmest regards. "

July/2011 Someone from Sevilla thinks:

  • Overall rating: 9.2
  • Would you recommend it? Yes
  • Positive: El personal del hotel - La ubicación
  • Negative:
  • I RECOMMEND it for... Young travelers, Couples, Modern style lovers, Business travelers
  • I recommend it especially AGAINST... Handicapped, Budget travelers
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10 Encantadores.
  • Quietness: 5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 4
  • The hotel's reply:

    "Estimado cliente, Muchas gracias por su comentario acerca de su experiencia en el Hotel Ópera. Nos complace comprobar que tuvo una agradable estancia en nuestro establecimiento y confiamos en verle/a de nuevo en nuestro hotel. Desde el corazón de Madrid y en nombre de todo nuestro equipo, reciba un afectuoso saludo, Maria Carús Directora General "

July/2011 Someone from Belgium thinks:

  • Overall rating: 9.8
  • Would you recommend it? Yes
  • Positive: the location, the rooms, the breakfast, I would say : everything !
  • Negative: ? I don't know !
  • I RECOMMEND it for... Young travelers, Older travelers, Families, Couples, Luxury, Modern style lovers, Business travelers, Healthy lifestyle
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10 very kindly, all of them !! Congratulations !
  • Quietness: 5 the noise of the street, but I think it's normally in the middle of a city.
  • Room: 10
  • Value for money: 10
Stars it deserves 4
  • The hotel's reply:

    "Dear guest, Thank you for your wonderful comment regarding your stay with us, here at the Hotel Ópera. Hotel Ópera is situated in the centre of Madrid, and Madrid is a city with a full of live, and sometimes we aren’t able to control the noise in the street. We are glad that you enjoyed your stay with us and look forward to welcoming you again in the future. From the heart of Madrid and from our entire team we extend our warmest regards. Maria Carús General Manager "

July/2011 Someone from Paris thinks:

  • Overall rating: 9.9
  • Would you recommend it? Yes
  • Positive: La situation de l'hôtel, son confort, l'amabilité du personnel, l'excellente cafétéria
  • Negative: Le café du matin. très mauvais
  • I RECOMMEND it for... Classic style lovers
  • I recommend it especially AGAINST... Peace seekers, Budget travelers
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 7.5
  • Room: 10
  • Value for money: 10
Stars it deserves 4
  • The hotel's reply:

    "Dear guest, Let me start by thanking you for completing our guest survey regarding your recent stay with us, here at the Hotel Opera. Your referrals about the location, staff and services are very important to us to encourage our staff and ourselves. We are glad that you enjoyed your stay with us and look forward to welcoming you again in the future. From the heart of Madrid and from our entire team we extend our warmest regards. Maria Carús General Manager "

July/2011 Someone from Austin, Texas, USA thinks:

  • Overall rating: 9.7
  • Would you recommend it? Yes
  • Positive: How updated an modern the hotel was.
  • Negative: A little loud with traffic noise on the first floor.
  • I RECOMMEND it for... Young travelers, Older travelers, Couples, Luxury, Modern style lovers, Business travelers, Healthy lifestyle
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 5
  • Room: 10
  • Value for money: 10
Stars it deserves 4
  • The hotel's reply:

    "Dear guest, Thank you for your wonderful comment regarding your stay with us, here at the Hotel Ópera. Hotel Ópera is situated in the centre of Madrid, and Madrid is a city with a full of live, and sometimes we aren’t able to control the noise in the street. We are glad that you enjoyed your stay with us and look forward to welcoming you again in the future. From the heart of Madrid and from our entire team we extend our warmest regards. Maria Carús General Manager "

July/2011 Someone from Oviedo thinks:

  • Overall rating: 8
  • Would you recommend it? Yes
  • Positive: La Amabilidad del recepcionista el día que llegmaos
  • Negative: La habitacion triple muy muy justa
  • I RECOMMEND it for... Couples, Business travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 7.5
  • Room: 2.5
  • Value for money: 5
Stars it deserves 3
  • The hotel's reply:

    "Estimado cliente, Muchas gracias por su comentario acerca de su experiencia en el Hotel Ópera. Nos complace comprobar que tuvo una agradable estancia en nuestro establecimiento y confiamos en verle/a de nuevo en nuestro hotel. Desde el corazón de Madrid y en nombre de todo nuestro equipo, reciba un afectuoso saludo, Maria Carús Directora General "

Hotel Ópera Cuesta de Santo Domingo, 2 Madrid 28013 Spain
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