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Apartment Casablanca ***

Puerto de la Cruz,  Spain

Phone: +34922371814 Fax: +0034922374209 E-mail:: reservas@aptoscasablanca.com

Price: 0 € (Average)

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Rating by guests: 8.7 Based on 373 reviews

Room Services
  • Rooms: 287
  • Television: international channels
  • Hairdryer
  • Tub or shower
  • Kitchen
  • Microwave
Main facilities
  • Rooms: 287
  • Parking
  • Bar - coffee shop
  • Swimming pool
  • Terrace
  • Sauna
  • Lounge
  • Heated swimming pool
  • Children's Playground
General services
  • Rooms: 287
  • Laundry service
  • 24-Hour Front Desk
Apartment Casablanca
Calzada de Martíanez, 4 (38400) - Puerto de la Cruz (Spain)

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Overall rating:  8.7 Based on the last 40 of 373 reviews

Would you recommend this hotel?

  • Yes: 92.5%
  • No: 2.5%
  • I don't know: 5%

Rating by subject

  • Cleanliness: 8.5
  • Location: 8.5
  • Common facilities and services: 7.7
  • Staff: 9.1
  • Quietness: 8.9
  • Room: 8.3
  • Value for money: 8.2

November/2019 Someone from Baja thinks:

  • Overall rating: 9.6
  • Would you recommend it? Yes
  • Positive: Sehr freundliches Personal, reagieren sofort bei Wünschen od. techn. Störungen. Die Lage und Ausstattung ist sehr gut.
  • Negative: Das Reinigungspersonal (Zimmer) ist sehr unter Zeitdruck, welches sich auf die Sauberkeit der Appartements auswirkt (Boden, Bad)
  • I RECOMMEND it for... Young travelers, Older travelers, Families, Couples, Travelers with a car
  • I recommend it especially AGAINST...
  • Cleanliness: 5
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 7.5
Stars it deserves 4
  • The hotel's reply:

    "Lieber Gast,Wir freuen uns dass sie ein schönen Aufenthalt bei uns verbracht haben. Ihr Feedback zum Reinigungspersonal ist uns sehr wichtig. Wir werden die Reinigungsabteilung um eine Erklärung für die Mitive Ihrer Kommentare bitten. Wir wünschen Ihnen fröche Weihnachten und hoffen, Sie bald in Casablanca zu sehen. "

November/2019 Someone from Rovaniemi, Finland thinks:

  • Overall rating: 6.6
  • Would you recommend it? Yes
  • Positive: Siisteys
  • Negative: Ravintolan iltametelistä
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 5
  • Staff: 7.5
  • Quietness: 2.5
  • Room: 5
  • Value for money: 5
Stars it deserves 3
  • The hotel's reply:

    "Thank you for rating your stay with us. Yourfeed back is very important to us. Have a nice day"

November/2019 Someone from LAS PALMAS DE GRAN CANARIA thinks:

  • Overall rating: 8.8
  • Would you recommend it? Yes
  • Positive: TODO EN GENERAL. HEMOS ESTADO AHI EN VARIAS OCASIONES MAS
  • Negative: LAS ALMOHADAS. ME GUSTAN MAS DURAS.
  • I RECOMMEND it for... Families
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 5
Stars it deserves 3
  • The hotel's reply:

    "Muchas gracias por dedicarnos parte de su tiempo en hacernos llegar su opinión sobre nuestros apartamentos. Nos agrada saber que su estancia entre nosotros ha sido satisfactoria y agradecemos los comentarios sobre nuestro personal y nuestros servicios; ello nos anima a seguir mejorando cada día para ofrecer un mejor servicio a nuestros clientes. Lamentamos que no todo nuestros servicios hayan alcanzado sus expectativas. Lo tendremos presente para mejorar nuestro servicios. Esperamos verle de nuevo entre nosotros"

October/2019 Someone from Uk thinks:

  • Overall rating: 6.9
  • Would you recommend it? I don't know
  • Positive:
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Thank you for rating your stay with us. Your feed back is very important to us. Have a nice day"

October/2019 Someone from Calatayud (Zaragoza) thinks:

  • Overall rating: 7
  • Would you recommend it? Yes
  • Positive: la tranquilidad de la urbanización,
  • Negative:
  • I RECOMMEND it for... Families, Couples, Peace seekers
  • I recommend it especially AGAINST... Young travelers, Luxury, Modern style lovers
  • Cleanliness: 5
  • Location: 2.5
  • Common facilities and services: 5
  • Staff: 7.5
  • Quietness: 7.5
  • Room: 5
  • Value for money: 5
Stars it deserves 2
  • The hotel's reply:

    "Estimado huésped, gracias por valorar su estancia entre nosotros.Trasladaremos sus comentarios nuestro personal y seguiremos mejorando. Feliz día "

October/2019 Someone from Belgigue thinks:

  • Overall rating: 8.9
  • Would you recommend it? Yes
  • Positive: La propreté extérieure de l hôtel
  • Negative: Le nettoyage des chambres manque un peu de finitions
  • I RECOMMEND it for... Couples, Peace seekers, Classic style lovers
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5 Bien mais un peu plus de finition comme les portes intérieure des chambre et intérieure des penderie
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 3

September/2019 Someone from Reading UK thinks:

  • Overall rating: 8.4
  • Would you recommend it? Yes
  • Positive: Helpful reception staff . Spacious Accommodation
  • Negative: Intermittent Wi-Fi
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 5
  • Room: 10
  • Value for money: 7.5
Stars it deserves 4
  • The hotel's reply:

    "Thank you very much for rating your stay with us.I will share your comments with the team and specially about the Wifi so that we can improve overall on our service.We appreciate your feedback. Have a great day. Departamento de Calidad"

September/2019 Someone from Logroño thinks:

  • Overall rating: 7.9
  • Would you recommend it? Yes
  • Positive: El trato del personal del hotel. Tanto el personal de recepción, como el resto de empleados nos hicieron sentir como en casa.
  • Negative: Estuvimos alojados 6 noches y, aunque la limpieza de la habitación se realizaba a diario, ningún día nos pusieron gel. Incluso avisando al personal de limpieza, solo se nos facilitó un botecito más de gel para 3 personas durante 6 noches.
  • I RECOMMEND it for... Families
  • I recommend it especially AGAINST... Young travelers
  • Cleanliness: 5 Falta reposición de amenities
  • Location: 5
  • Common facilities and services: 7.5
  • Staff: 10 Lo mejor de la estancia fue el trato del personal
  • Quietness: 10
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Estimado Huésped, les damos las gracias por sus por sus comentarios positivos sobre nuestro personal,Opiniones como estas animan a seguir trabajando con entusiasmo. Casablanca es un complejo de Apartamentos y los servicios son diferentes a los de un Hotel por lo que la reposición de las amenities no se realiza todos los días, solamente a la llegada.Siento que lo desconociese o que nuestro personal no se lo haya aclarado."

September/2019 Someone from Rusia thinks:

  • Overall rating: 10
  • Would you recommend it? Yes
  • Positive: Todo esta bien.
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Muchas gracias por dedicarnos parte de su tiempo en hacernos llegar su opinión sobre nuestros apartamentos. Nos agrada saber que su estancia entre nosotros ha sido satisfactoria y agradecemos los comentarios sobre nuestro personal y nuestros servicios; ello nos anima a seguir mejorando cada día para ofrecer un mejor servicio a nuestros clientes"

September/2019 Someone from Estepona Spain thinks:

  • Overall rating: 10
  • Would you recommend it? Yes
  • Positive: The accommodation
  • Negative: The food in the evening in restaurant, always frozen nothing fresh and the same limited menu for many years.
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Thank you very much for rating your stay with us. I will share your comments with the team and specially with restaurant so we can improve our service. We appreciate your feedback. Have a great day. Departamento de Calidad"

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Apartment Casablanca Calzada de Martíanez, 4 Puerto de la Cruz 38400 Spain
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