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Apartment Casablanca ***

Puerto de la Cruz,  Spain

Phone: +34922371814 Fax: +0034922374209 E-mail:: reservas@aptoscasablanca.com

Price: 0 € (Average)

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Rating by guests: 8.7 Based on 373 reviews

Room Services
  • Rooms: 287
  • Television: international channels
  • Hairdryer
  • Tub or shower
  • Kitchen
  • Microwave
Main facilities
  • Rooms: 287
  • Parking
  • Bar - coffee shop
  • Swimming pool
  • Terrace
  • Sauna
  • Lounge
  • Heated swimming pool
  • Children's Playground
General services
  • Rooms: 287
  • Laundry service
  • 24-Hour Front Desk
Apartment Casablanca
Calzada de Martíanez, 4 (38400) - Puerto de la Cruz (Spain)

Access:

 

Overall rating:  8.7 Based on the last 40 of 373 reviews

Would you recommend this hotel?

  • Yes: 92.5%
  • No: 2.5%
  • I don't know: 5%

Rating by subject

  • Cleanliness: 8.5
  • Location: 8.5
  • Common facilities and services: 7.7
  • Staff: 9.1
  • Quietness: 8.9
  • Room: 8.3
  • Value for money: 8.2

October/2015 Someone from London, UK thinks:

  • Overall rating: 9.7
  • Would you recommend it? Yes
  • Positive: Very clean. friendly, efficient staff
  • Negative:
  • I RECOMMEND it for... Older travelers, Families, Couples, Peace seekers, Budget travelers, Travelers with a car
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 7.5 Resort is up a steep hill, which may be challenging for some
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 3

  • The hotel's reply:

    "Dear customer Thank you for taking the time to share your opinion about us. We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly help and motivate us in our efforts to offer the best service to our guests. We hope to have the opportunity to welcome you again in our resort for your next holiday. Departamento de Calidad APARTAMENTOS CASABLANCA"

October/2015 Someone from grandvaux suisse thinks:

  • Overall rating: 8.4
  • Would you recommend it? Yes
  • Positive: la disposition et la situation
  • Negative: le nettoyage de l'appartement
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 10
  • Staff: 7.5
  • Quietness: 7.5
  • Room: 10
  • Value for money: 7.5
Stars it deserves 4

  • The hotel's reply:

    "Cher client, Nous vous remercions pour nous faire connaître votre opinion sur notre établissement. Nous sommes ravis de savoir que votre séjour était agréable et à votre entière satisfaction. Nous apprécions vos commentaires sur le personnel et les services qui nous donnent la motivation dans nos efforts d´offrir le meilleur service à nos invités. Nous regrettons de ne pas avoir repondu à votre attantes dans tous les services furnis. Nous pensons qu´il s´agit d´un cas isolé, puisque notre complexe est particulièrement aimé pour le traitement du personnel et la propreté. Nous espérons d´avoir l´opportunité de vous souhaiter la bienvenue lors de vos prochaines vacances en nos appartements. Departamento de Calidad APARTAMENTOS CASABLANCA"

October/2015 Someone from Barcelona thinks:

  • Overall rating: 9.4
  • Would you recommend it? Yes
  • Positive: El conplejo en general
  • Negative: Nada
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 7.5
  • Common facilities and services: 10
  • Staff: 7.5
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 10
Stars it deserves 3

  • The hotel's reply:

    "Estimado cliente, Muchas gracias por dedicarnos parte de su tiempo en hacernos llegar su opinión sobre nuestros apartamentos. Nos agrada saber que su estancia entre nosotros ha sido satisfactoria y agradecemos los comentarios sobre nuestro personal y nuestros servicios; ello nos anima a seguir mejorando cada día para ofrecer un mejor servicio a nuestros clientes. Esperamos verle de nuevo entre nosotros. Departamento de Calidad APARTAMENTOS CASABLANCA"

September/2015 Someone from Aberdeen Scotland thinks:

  • Overall rating: 8.3
  • Would you recommend it? Yes
  • Positive: Good Location and the cleanliness of the area
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 4

  • The hotel's reply:

    "Dear customer, Thank you for taking the time to share your opinion about us. We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly help and motivate us in our efforts to offer the best service to our guests. We hope to have the opportunity to welcome you again in our resort for your next holiday. Departamento de Calidad APARTAMENTOS CASABLANCA "

September/2015 Someone from Alicante thinks:

  • Overall rating: 1.8
  • Would you recommend it? No
  • Positive: la piscina
  • Negative: la limpieza, el primer dia (domingo por la noche) encontramos el wc sucio
  • I RECOMMEND it for...
  • I recommend it especially AGAINST... Luxury
  • Cleanliness: Not rated la noche que llegamos el wc estaba sucio tuvimos que limpiarlo nosotros de verguenza
  • Location: 7.5
  • Common facilities and services: 5
  • Staff: 5
  • Quietness: 5
  • Room: 5
  • Value for money: 2.5
Stars it deserves 2

  • The hotel's reply:

    "Estimado cliente, Muchas gracias por dedicarnos parte de su tiempo en hacernos llegar su opinión sobre nuestros apartamentos. Nos agrada saber que su estancia entre nosotros ha sido satisfactoria y agradecemos los comentarios sobre nuestro personal y nuestros servicios; ello nos anima a seguir mejorando cada día para ofrecer un mejor servicio a nuestros clientes. Lamentamos que no todo nuestros servicios hayan alcanzado sus expectativas. Lo tendremos presente para mejorar nuestro servicios. Esperamos verle de nuevo entre nosotros. Departamento de Calidada APARTAMENTOS CASABLANCA"

September/2015 Someone from Spain thinks:

  • Overall rating: 9.9
  • Would you recommend it? Yes
  • Positive: Pleasant efficient staff, clean surroundings
  • Negative:
  • I RECOMMEND it for... Older travelers, Families, Couples
  • I recommend it especially AGAINST... Handicapped, Business travelers, Healthy lifestyle
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 7.5
  • Room: 10
  • Value for money: 10
Stars it deserves 4

  • The hotel's reply:

    "Dear customer, Thank you for taking the time to share your opinion about us. We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly help and motivate us in our efforts to offer the best service to our guests. We hope to have the opportunity to welcome you again in our resort for your next holiday. Departamento de Calidad APARTAMENTOS CASABLANCA"

September/2015 Someone from Gran Canaria thinks:

  • Overall rating: 8.2
  • Would you recommend it? Yes
  • Positive: El trato
  • Negative: Al reservar por la página web nos copiaron la tarjeta y nos hicieron dos cobros de 319 y 220 €. A otra pareja que reservó con nosotros otro día les pasó exactamente igual
  • I RECOMMEND it for... Young travelers, Families, Couples, Budget travelers, Travelers with a car
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 7.5
  • Room: 10
  • Value for money: 7.5
Stars it deserves 3

September/2015 Someone from UK thinks:

  • Overall rating: 10
  • Would you recommend it? Yes
  • Positive: The friendliness of the staff and the cleanliness throughout the site. The fact that we could order a meal at almost any time of the day and at a reasonable price.
  • Negative:
  • I RECOMMEND it for... Older travelers, Families, Couples, Peace seekers
  • I recommend it especially AGAINST...
  • Cleanliness: Not rated
  • Location: Not rated
  • Common facilities and services: Not rated
  • Staff: Not rated
  • Quietness: Not rated
  • Room: Not rated
  • Value for money: Not rated
Stars it deserves 4

  • The hotel's reply:

    "Dear customer, Thank you for taking the time to share your opinion about us. We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly help and motivate us in our efforts to offer the best service to our guests. We hope to have the opportunity to welcome you again in our resort for your next holiday. Departamento de Calidad APARTAMENTOS CASABLANCA"

September/2015 Someone from Alicante thinks:

  • Overall rating: 8.4
  • Would you recommend it? Yes
  • Positive: Ambiente del hotel: trato, limpieza, servicios
  • Negative: Que me avisaran para que cambiara el coche de parking por obras la misma mañana urgente, cuando me avisaron de ello al llegar al hotel y no lo hicieran de sin urgencia.
  • I RECOMMEND it for... Families, Couples, Peace seekers, Travelers with a car
  • I recommend it especially AGAINST... Young travelers, Business travelers
  • Cleanliness: 10
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 10 En especial un camarero llamado miguel que decoraba el cortado con caritas de animales que le encataban a mi pequeñita
  • Quietness: 10
  • Room: 10
  • Value for money: 7.5
Stars it deserves 4

  • The hotel's reply:

    "Estimado cliente, Nos complace que nos escogiera para disfrutar de sus vacaciones en Tenerife y le agradecemos el tiempo dedicado a realizar y publicar su valoración. Nos agrada saber que su estancia entre nosotros ha sido satisfactoria y agradecemos los comentarios sobre nuestro personal y nuestros servicios; ello nos anima a seguir mejorando cada día para ofrecer un mejor servicio a nuestros clientes. Lamentamos no haber alcanzado su satisfacción en algún servicio y lo tendremos presente para mejorar. Esperamos verle de nuevo entre nosotros Departamento de Calidad APARTAMENTOS CASABLANCA"

September/2015 Someone from UK thinks:

  • Overall rating: 8.2
  • Would you recommend it? Yes
  • Positive:
  • Negative:
  • I RECOMMEND it for... Young travelers, Older travelers, Families, Couples, Budget travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 7.5
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: 5
  • Room: 7.5
  • Value for money: 10
Stars it deserves 3

  • The hotel's reply:

    "Dear customer, Thank you for taking the time to share your opinion about us. We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly help and motivate us in our efforts to offer the best service to our guests. We hope to have the opportunity to welcome you again in our resort for your next holiday. Departamento de Calidad APARTAMENTOS CASABLANCA"

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Apartment Casablanca Calzada de Martíanez, 4 Puerto de la Cruz 38400 Spain
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