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Apartment Casablanca ***

Puerto de la Cruz,  Spain

Phone: +34922371814 Fax: +0034922374209 E-mail:: reservas@aptoscasablanca.com

Price: 0 € (Average)

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Rating by guests: 8.7 Based on 373 reviews

Room Services
  • Rooms: 287
  • Television: international channels
  • Hairdryer
  • Tub or shower
  • Kitchen
  • Microwave
Main facilities
  • Rooms: 287
  • Parking
  • Bar - coffee shop
  • Swimming pool
  • Terrace
  • Sauna
  • Lounge
  • Heated swimming pool
  • Children's Playground
General services
  • Rooms: 287
  • Laundry service
  • 24-Hour Front Desk
Apartment Casablanca
Calzada de Martíanez, 4 (38400) - Puerto de la Cruz (Spain)

Access:

 

Overall rating:  8.7 Based on the last 40 of 373 reviews

Would you recommend this hotel?

  • Yes: 92.5%
  • No: 2.5%
  • I don't know: 5%

Rating by subject

  • Cleanliness: 8.5
  • Location: 8.5
  • Common facilities and services: 7.7
  • Staff: 9.1
  • Quietness: 8.9
  • Room: 8.3
  • Value for money: 8.2

April/2016 Someone from Finland thinks:

  • Overall rating: 9.6
  • Would you recommend it? Yes
  • Positive: Cleaniness and space.
  • Negative: Food at restaurant was bad
  • I RECOMMEND it for... Families, Travelers with a car
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 7.5
  • Common facilities and services: 10
  • Staff: 5
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Dear customer, Thank you for taking the time to share your opinion about us. We are pleased to know that you have enjoyed your stay with us was. We appreciate your comments regarding our staff and services which certainly help and motivate us in our efforts to offer the best service to our guests. We feel sorry not to have fulfilled all expectations, but we hope to have the opportunity to welcome you again in our resort for your next holiday. Departamento de Calidad APARTAMENTOS CASABLANCA "

March/2016 Someone from Zürich thinks:

  • Overall rating: 8.4
  • Would you recommend it? Yes
  • Positive:
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 5
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 10
  • Room: 7.5
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Sehr geehrter Gast, Vielen Dank für Ihre Beurteilung von unserem Resort. Es freut uns zu hören, dass Ihr Aufenthalt bei uns genossen haben. Wir schätzen Ihre Meinung über unser Personal und unsere Dienstleistungen, was ein Ansporn für unsere Motivation ist, unseren Gästen den besten Service anzubieten. Wir hoffen wieder die Gelegenheit zu haben Sie bei Ihrem nächsten Urlaub in unserem Haus begrüssenzu dürfen. Departamento de Calidad APARTAMENTOS CASABLANCA "

March/2016 Someone from UK thinks:

  • Overall rating: 9.4
  • Would you recommend it? Yes
  • Positive: The complex and apartments are well equipped and well maintained. The Reception staff are friendly, very helpful witn a good knowledge of local facilities, transport etc.
  • Negative:
  • I RECOMMEND it for... Older travelers, Families, Couples
  • I recommend it especially AGAINST... Young travelers, Peace seekers, Handicapped
  • Cleanliness: 10
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 10 Reception staff are always very helpful and provide good information about local facilities, transport etc. Any problems with apartments are sorted out quickly and efficiently.
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 10
Stars it deserves 4
  • The hotel's reply:

    "Dear customer, Thank you for taking the time to share your opinion about us. We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly help and motivate us in our efforts to offer the best service to our guests. We hope to have the opportunity to welcome you again in our resort for your next holiday. Departamento de Calidad APARTAMENTOS CASABLANCA "

March/2016 Someone from UK thinks:

  • Overall rating: 8.2
  • Would you recommend it? Yes
  • Positive: Location, cleanliness, staff
  • Negative: Breakfast not starting until 8.30 am. Our booking included breakfast but we were unable to have breakfast on three out of seven days as we had excursions that started before 8.30 am
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 5 Quite a lot of noise audible from other apartments
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Dear customer, Thank you for taking the time to share your opinion about us. We are pleased to know that you have enjoyed your stay with us. We appreciate your comments regarding our staff and services which certainly help and motivate us in our efforts to offer the best service to our guests. Concerning breakfast times, we feel sorry that this service does not match the beginning of some excursions; remember that, if you comment this with the reception staff, the night before you can take an alternative breakfast to your apartment. We hope to have the opportunity to welcome you again in our resort for your next holiday. Departamento de Calidad APARTAMENTOS CASABLANCA "

March/2016 Someone from Wilstedt, Germany thinks:

  • Overall rating: 10
  • Would you recommend it? Yes
  • Positive: Guter freundlicher Service
  • Negative: Schlechter Service
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: Not rated
  • Location: Not rated
  • Common facilities and services: Not rated
  • Staff: Not rated
  • Quietness: Not rated
  • Room: Not rated
  • Value for money: Not rated
Stars it deserves 3
  • The hotel's reply:

    "Sehr geehrter Gast, Vielen Dank für Ihre Beurteilung von unserem Resort. Es freut uns zu hören, dass Sie Ihr Aufenthalt bei genossen haben. Wir schätzen Ihre Meinung über unser Personal und unsere Dienstleistungen, was ein Ansporn für unsere Motivation ist, unseren Gästen den besten Service anzubieten. Es tut uns leid Ihre Erwartungen nich ganz erfüllt zu haben aber wir hoffen wieder die Gelegenheit zu haben Sie bei Ihrem nächsten Urlaub in unserem Haus begrüssenzu dürfen. Departamento de Calidad APARTAMENTOS CASABLANCA "

March/2016 Someone from Dublin Ireland thinks:

  • Overall rating: 9.6
  • Would you recommend it? Yes
  • Positive: friendliness and cleanliness
  • Negative: Hilly Locatio
  • I RECOMMEND it for... Older travelers, Couples, Peace seekers
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 5
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 4
  • The hotel's reply:

    "Dear customer, Thank you for taking the time to share your opinion about us. We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly help and motivate us in our efforts to offer the best service to our guests. We hope to have the opportunity to welcome you again in our resort for your next holiday. Departamento de Calidad APARTAMENTOS CASABLANCA "

March/2016 Someone from Barcelona thinks:

  • Overall rating: 8.2
  • Would you recommend it? Yes
  • Positive: Apartamento
  • Negative: Restaurante
  • I RECOMMEND it for... Older travelers, Families, Peace seekers
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 10
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 4
  • The hotel's reply:

    "Dear customer, Thank you for taking the time to share your opinion about us. We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly help and motivate us in our efforts to offer the best service to our guests. We feel sorry for not having satisfied all your expectations but we hope to have the opportunity to welcome you again in our resort for your next holiday. Departamento de Calidad APARTAMENTOS CASABLANCA "

March/2016 Someone from UK thinks:

  • Overall rating: 7.9
  • Would you recommend it? Yes
  • Positive: Location, comfort
  • Negative: Difficulty of using garage
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Dear customer, Thank you for taking the time to share your opinion about. We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly help and motivate us in our efforts to offer the best service to our guests. We hope to have the opportunity to welcome you again in our resort for your next holiday. Departamento de Calidad APARTAMENTOS CASABLANCA "

February/2016 Someone from Solihull,England thinks:

  • Overall rating: 10
  • Would you recommend it? Yes
  • Positive: The helpfulness of the reception desk staff and the cleanliness of the apartments.
  • Negative:
  • I RECOMMEND it for... Older travelers
  • I recommend it especially AGAINST... Modern style lovers
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 4
  • The hotel's reply:

    "Dear customer, Thank you for taking the time to share your opinion about. We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly help and motivate us in our efforts to offer the best service to our guests. We hope to have the opportunity to welcome you again in our resort for your next holiday. Departamento de Calidad APARTAMENTOS CASABLANCA "

February/2016 Someone from the Netherlands thinks:

  • Overall rating: 8.4
  • Would you recommend it? Yes
  • Positive: the spacious apartment
  • Negative: the breakfast had not much to chose for the kids
  • I RECOMMEND it for... Families
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 7.5
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: 7.5
  • Room: 10
  • Value for money: 10
Stars it deserves 4
  • The hotel's reply:

    "Dear customer, Thank you for taking the time to share your opinion about. We are pleased to know that you have enjoyed your stay with us and we appreciate your comments regarding our staff and services which certainly help and motivate us in our efforts to offer the best service to our guests. We hope to have the opportunity to welcome you again in our resort for your next holiday. Departamento de Calidad APARTAMENTOS CASABLANCA "

Online reservation
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Apartment Casablanca Calzada de Martíanez, 4 Puerto de la Cruz 38400 Spain
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