February/2019 Someone from Colorado, US thinks:
-
Overall rating:
7.9
-
Would you recommend it?
Yes
-
Positive:
Pool bar
-
Negative:
No service at the beach
-
I RECOMMEND it for...
Young travelers, Couples, Luxury, Peace seekers, Modern style lovers
-
I recommend it especially AGAINST...
Older travelers, Families, Handicapped
-
Cleanliness:
10
-
Location:
7.5
-
Common facilities and services:
7.5
-
Staff:
7.5
-
Quietness:
5
Some late night & early morning noise from restaurant/bar
-
Room:
5
Paid for beachfront room, but it had no view
-
Value for money:
7.5
Stars it deserves
3
January/2019 Someone from Canada thinks:
-
Overall rating:
3.8
-
Would you recommend it?
No
-
Positive:
The pool area
-
Negative:
The price
-
I RECOMMEND it for...
-
I recommend it especially AGAINST...
Luxury
-
Cleanliness:
5
-
Location:
5
-
Common facilities and services:
7.5
-
Staff:
7.5
-
Quietness:
5
-
Room:
5
-
Value for money:
Not rated
Was extremely expensive for what we received. It was our honeymoon and nothing special was done for it.
Stars it deserves
2
January/2019 Someone from San Diego thinks:
-
Overall rating:
1.8
-
Would you recommend it?
No
-
Positive:
The service to the room people
-
Negative:
I was charged for a four night stay when I was assured on arrival that I had a three night commitment. Also we reserved a transfer from Cancun to hotel from the desk people which never showed up so had to arrange a last minute taxi ride.
-
I RECOMMEND it for...
-
I recommend it especially AGAINST...
-
Cleanliness:
7.5
-
Location:
7.5
-
Common facilities and services:
7.5
-
Staff:
Not rated
Frustrating by desk personnel who always told us that our requests were taken care of and they weren’t.
-
Quietness:
5
-
Room:
5
-
Value for money:
Not rated
We’re going to deny charges for fourth night as we weren’t there. Also wouldn’t accept American Express
Stars it deserves
3
January/2019 Someone from USA thinks:
-
Overall rating:
8.2
-
Would you recommend it?
Yes
-
Positive:
The service! The staff were excellent.
-
Negative:
This may sound strange, but the pool was too cold! I saw and heard many guests complaining about it and the pool was therefore rarely used. We actually preferred the pool at a different hotel since it was temperature controlled, which is a shame because this pool is beautiful.
-
I RECOMMEND it for...
Young travelers, Couples, Luxury, Modern style lovers
-
I recommend it especially AGAINST...
Classic style lovers, Handicapped
-
Cleanliness:
7.5
-
Location:
10
-
Common facilities and services:
5
-
Staff:
10
-
Quietness:
10
-
Room:
10
-
Value for money:
5
Stars it deserves
4
January/2019 Someone from London thinks:
-
Overall rating:
4.7
-
Would you recommend it?
No
-
Positive:
Positioning of the hotel, so close to the seafront, with great features for example the hammocks and sunbeds.
-
Negative:
How badly my complaint was dealt with. I was flatly told that I would receive a refund on my room - a white lie. Simple as that.
-
I RECOMMEND it for...
-
I recommend it especially AGAINST...
Older travelers, Luxury, Handicapped, Budget travelers, Business travelers, Travelers with a car
-
Cleanliness:
10
-
Location:
10
-
Common facilities and services:
10
-
Staff:
7.5
-
Quietness:
5
There was noise (radio/music) until after 11pm
-
Room:
7.5
-
Value for money:
Not rated
$390+ per night is the same as one pays for the St Regis in Mexico City, which is an unparalleled step-up in quality, service and overall experience
Stars it deserves
4
December/2018 Someone from Seattle, Washington thinks:
-
Overall rating:
9.9
-
Would you recommend it?
Yes
-
Positive:
Location, friendly staff
-
Negative:
-
I RECOMMEND it for...
Young travelers, Older travelers, Families, Couples, Modern style lovers, Healthy lifestyle
-
I recommend it especially AGAINST...
-
Cleanliness:
10
-
Location:
10
-
Common facilities and services:
10
-
Staff:
10
-
Quietness:
10
-
Room:
7.5
-
Value for money:
10
Stars it deserves
4
November/2018 Someone from Mexico thinks:
-
Overall rating:
5.8
-
Would you recommend it?
I don't know
-
Positive:
La ubicación
-
Negative:
La temperatura de las albercas y la comida, la relacion calidd precio no es correcta
-
I RECOMMEND it for...
Families, Couples, Peace seekers
-
I recommend it especially AGAINST...
-
Cleanliness:
7.5
-
Location:
10
-
Common facilities and services:
5
-
Staff:
5
-
Quietness:
10
-
Room:
10
-
Value for money:
2.5
Stars it deserves
3
November/2018 Someone from Los Angeles, CA thinks:
-
Overall rating:
9.8
-
Would you recommend it?
Yes
-
Positive:
Great room. Great bed. Excellent property grounds and pool.
-
Negative:
The fact that you don't have any daybeds or hammocks or chaise lounges on the beach, with a bar and service staff. Other resort do, so we spent each day at one of your competitor's resorts instead.
Also, your WiFi was terrible and was VERY frustrating: even for something as simple as sending an email.
-
I RECOMMEND it for...
Older travelers, Couples, Luxury, Peace seekers, Classic style lovers, Modern style lovers
-
I recommend it especially AGAINST...
-
Cleanliness:
7.5
Bathrooms could be a little cleaner.
-
Location:
10
-
Common facilities and services:
7.5
Chairs / service on the beach would be nice.
-
Staff:
10
-
Quietness:
10
-
Room:
10
-
Value for money:
10
Stars it deserves
4
October/2018 Someone from México thinks:
-
Overall rating:
7.9
-
Would you recommend it?
Yes
-
Positive:
El area de la alberca y restaurant
-
Negative:
-
I RECOMMEND it for...
-
I recommend it especially AGAINST...
-
Cleanliness:
7.5
-
Location:
10
-
Common facilities and services:
7.5
-
Staff:
7.5
-
Quietness:
7.5
-
Room:
10
-
Value for money:
2.5
Contratamos un todo incluido "premium" con la idea de que como en otros hoteles los vinos incluidos serian de lo mejores y no fue asi, tambien el hecho de que no haya estado incluido el area de sushi y ofrecia un trato especial con bebida de bienvenida, habitacion con decoracion especial y no fue asi.
Deberian comentar todo esto en los detalles de los paquetes.
Stars it deserves
4
October/2018 Someone from Philadelphia, Pa USA thinks:
-
Overall rating:
8.9
-
Would you recommend it?
Yes
-
Positive:
Size of room and comfortable bed.
-
Negative:
-
I RECOMMEND it for...
Older travelers, Families, Couples, Luxury
-
I recommend it especially AGAINST...
Handicapped, Budget travelers, Travelers with a car
-
Cleanliness:
10
-
Location:
10
-
Common facilities and services:
10
-
Staff:
10
-
Quietness:
7.5
-
Room:
10
-
Value for money:
10
Stars it deserves
4