Hotel Sterling ***
Madrid, Spain
Phone: +(34) 915420400 Fax: +(34) 915592825
Conveniently located just off Gran Via and 200 metres from Santo Domingo Metro station, Sterling offers simple accommodation in central Madrid. All spacious rooms have private bathrooms and air conditioning. Rooms in the Sterling all have TV, safe and work desk. They also have sofas, and can accommodate an extra bed. The Sterling has 24-hour reception and a tour desk to help you plan your visit. They can also store luggage.
- Room Services
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- Rooms: 69
- Telephone
- Television: pay channels
- Hairdryer
- Terrace: some rooms
- Climate control
- Safe
- Internet connection (free)
- Main facilities
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- Rooms: 69
- Parking (fee): nearby public
- Bar - coffee shop
- Convention hall
- Elevator
- Television
- Central heating
- Lounge
- Telephone
- Fire escape
- Air conditioning in common areas
- Rooms/Facilities for Disabled Guests
- General services
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- Rooms: 69
- Non-smoking rooms
- Currency exchange
- Gay Friendly
- 24-Hour Front Desk
- All Public and Private spaces non-smoking
- Luggage Storage
- Packed Lunches
C/ San Bernardo, 29 y 31 (28015) - Madrid (Spain)
Access:
Would you recommend this hotel?
- Yes: 80%
- No: 12.5%
- I don't know: 7.5%
Rating by subject
- Cleanliness: 7.8
- Location: 9.5
- Common facilities and services: 6.2
- Staff: 8.6
- Quietness: 7.9
- Room: 7.4
- Value for money: 7.9
February/2012 Someone from Barcelona thinks:
- Overall rating: 8.3
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- Overall rating: 7.8
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- Overall rating: 6
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February/2012 Someone from mataro (barcelona) thinks:
- Overall rating: 8.6
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February/2012 Someone from Cadiz thinks:
- Overall rating: 8.3
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- Overall rating: 8
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February/2012 Someone from Galicia thinks:
- Overall rating: 7.9
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The hotel's reply:
"Estimado cliente, Agradecerle el contar su experiencia en el Hotel Sterling. No comprendemos su queja, en la reserva que usted realizó especifica que la entrada es a partir de las 14:00. Siempre que tenemos habitaciones disponibles y un cliente llega antes, las damos sin problema. El día que usted llegó, nuestro compañero de recepción no le pudo dar la habitación antes, ya que no disponíamos, básicamente porque la noche anterior el hotel estuvo completo. Lamentamos que su estancia no haya sido del todo gratificante, pero ante su queja no podemos hacer mucho mas que pedirle disculpas, y que si vuelve a estar con nosotros, intentaremos que sea del todo satisfactoria. Un cordial saludo Javier Marín - Dirección "
February/2012 Someone from Lisboa thinks:
- Overall rating: 7.6
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February/2012 Someone from 07560 thinks:
- Overall rating: 8
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February/2012 Someone from Zaragoza thinks:
- Overall rating: 7.8
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The hotel's reply:
"Estimado cliente, Agradecerle el contar su experiencia en el Hotel Sterling. Comentarle que nunca tenemos este tipo de quejas debido a que el hotel está recientemente reformado. Si por otra parte, clientes alojados en habitaciones cercanas a la suya estaban realizando ruido y le incomodaba, le recomendamos para próximas ocasiones que nos lo comunique a recepción, para que solventen el problema. Javier Marín - Dirección"