Hotel Rialto ***
Barcelona, Spain
Phone: +(34) 933185212 Fax: +(34) 933185312
The centrally situated RIALTO Hotel is in the heart of Barcelona's, "Joan Miró birth house", Ghotic Quarter and next to the Town Hall and the government palace. It is also in the business centre of the city. Soundproofed rooms with bathroom, air conditioning, heating, piped music, direct telephone, individual safe, and minibar. Snack-bar and breakfast room, fossil exhibition. Restaurant recently inaugurated with Mediterranean and international cuisine Laundry service.
- Room Services
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- Rooms: 205
- Telephone: in room
- Television
- Minibar (fee)
- Terrace: some rooms
- Climate control
- Safe (fee)
- Towel changing: daily
- Bed linen changing: every two days
- Housekeeping: daily
- Main facilities
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- Rooms: 205
- Parking (fee): nearby public
- Bar - coffee shop
- Convention hall
- Restaurant
- Elevator
- Fire escape
- Music channels
- Air conditioning in common areas
- General services
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- Rooms: 205
- Extra bed
- Crib
- Laundry service
- Luggage check room
- Computer with Internet
- Online reservations
Calle de Ferrán, 40-42 (08002) - Barcelona (Spain)
Access:
Would you recommend this hotel?
- Yes: 75%
- No: 10%
- I don't know: 15%
Rating by subject
- Cleanliness: 7.9
- Location: 10
- Common facilities and services: 6.1
- Staff: 8.5
- Quietness: 6.3
- Room: 6.2
- Value for money: 6.7
March/2015 Someone from Madrid thinks:
- Overall rating: 9.1
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The hotel's reply:
"Muchas gracias por sus comentarios. Le pedimos disculpas por el ruido, aprovecharemos la ocasión para pedir a nuestros huéspedes que sean más respetuosos con nuestros clientes. Esperamos poder volver a alojarle en nuestro hotel en un futuro. Saludos, Elisabet Robles. Dpto. de atención al cliente."
March/2015 Someone from Moscow (Russia) thinks:
- Overall rating: 9.7
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The hotel's reply:
"Thank you very much for your comments. We regret to have not met expectations in terms of wifi, it should go in all public areas of the hotel and rooms. We pass note to the appropriate Department your complaint so check that this service is taken correctly. Best Regards, Elisabet Robles. Department of customer service."
February/2015 Someone from France thinks:
- Overall rating: 8.3
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The hotel's reply:
"Je vous remercie beaucoup pour vos commentaires, nous espérons pouvoir vous accueillir dans notre hôtel à l'avenir. Elisabet Robles. Département de service à la clientèle"
February/2015 Someone from vivo en Murcia thinks:
- Overall rating: 6.4
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The hotel's reply:
"Apreciado cliente, agradecemos mucho sus comentarios nos ayudan a mejorar. No podemos reconstruir este incidente y ciertamente no describe nuestra manera de tratar a nuestros clientes. Le pedimos disculpas. Elisabet Robles. Dpto. de atención al cliente"
February/2015 Someone from Stuttgart, Germany thinks:
- Overall rating: 8.4
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The hotel's reply:
"Thanks for your comments. It seemed to me that his claim had been managed in a satisfactory manner by our reception staff, and would like to apologise if that was not the case. Elisabet Robles. Department of customer service"
February/2015 Someone from Iasi, Romania thinks:
- Overall rating: 9.3
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The hotel's reply:
"Thank you very much for your comments, we are happy to be able to accommodate you in our hotel in the future. Elisabet Robles. Department of customer Service"
February/2015 Someone from Fontenais thinks:
- Overall rating: 8
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The hotel's reply:
"Tout d'abord remercier le temps utilisé pour écrire leurs impressions. Nous saisirons l'occasion de demander à nos clients qui sont plus respectueux de l'environnement avec des invités. Recevoir une cordiale salutation, Elisabet Robles. Département de service à la clientèle"
February/2015 Someone from lyon thinks:
- Overall rating: 7.9
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The hotel's reply:
"Je vous remercie beaucoup pour vos commentaires nous aident à améliorer. Désolé de ne pas avoir rempli leurs attentes sur le plan de la salle. Nous passons une note au ministère correspondant. Elisabet Robles. Département de service à la clientèle"
February/2015 Someone from CASABLANCA thinks:
- Overall rating: 9.6
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The hotel's reply:
"Je vous remercie beaucoup pour vos commentaires nous aident à améliorer. En ce qui concerne le wifi, il devrait fonctionner dans toutes les zones communes de l'hôtel et les chambres. Nous passons la remarque au service approprié votre plainte afin de vérifier que ce service est pris correctement. Elisabet Robles. Département de service à la clientèle"
February/2015 Someone from Gothenburg thinks:
- Overall rating: 6.1
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The hotel's reply:
"We very much appreciate their comments. We apologize for the noise, due to our central location at times there may be some noise, we recommend that in the future let us know in advance to be able to offer you a quieter interior room. Best Regards, Elisabet Robles. Department of customer service"