Hotel Puerta de las Granadas
Granada, Spain
Phone: +(34) 958216230 Fax: +(34) 958216231
Located in a historic 19th century building in the heart of the old city. This hotel, totally renovated in 2004, is ideally located for walking tours of the city without the need for a bus or taxi. All of Granada is just a short walk away. We can provide you with advance tickets to the Alhambra to avoid the ticket office queues, letting you fully enjoy your time.
- Room Services
-
- Rooms: 16
- Telephone: in room
- Television: international channels
- Hairdryer
- Climate control
- Safe (free)
- Internet connection (free)
- Towel changing: daily
- Bed linen changing: every two days
- Housekeeping: daily
- Main facilities
-
- Rooms: 16
- Parking (fee): not owned by hotel
- Elevator
- Internet connection (free)
- Television
- Terrace
- Central heating
- Hot water
- Telephone
- Air conditioning in common areas
- Patio Andaluz
- General services
-
- Rooms: 16
- Non-smoking rooms
- Extra bed
- Dogs accepted
- Computer with Internet
Cuesta de Gomérez, 16 (18009) - Granada (Spain)
Access:
Would you recommend this hotel?
- Yes: 100%
- No: 0.0%
- I don't know: 0.0%
Rating by subject
- Cleanliness: 9.7
- Location: 10
- Common facilities and services: 8.5
- Staff: 9.4
- Quietness: 8.9
- Room: 8.7
- Value for money: 8.8
October/2018 Someone from Málaga thinks:
- Overall rating: 8.8
- Would you recommend it?
- Positive:
- Negative:
- I RECOMMEND it for...
- I recommend it especially AGAINST...
- Cleanliness:
- Location:
- Common facilities and services:
- Staff:
- Quietness:
- Room:
- Value for money:
-
The hotel's reply:
"Estimado cliente, Muchas gracias por su opinión y por la valoración de nuestro Hotel. Nos alegra saber que su estancia fue satisfactoria. Le agradecemos igualmente sus comentarios acerca de nuestro personal. Nos encanta saber que la atención fue de su agrado ya que trabajamos diariamente para que la estancia de nuestros clientes sea lo más agradable posible. Respecto al precio del desayuno, consideramos que el precio es bastante asequible especialmente al ser el desayuno un buffet variado con diferentes cosas como panes, cruasanes, embutidos, tortilla, tomate, quesos, jamón york, huevos duros, leche, café, infusiones, zumos…etc Estaremos encantados de que se vuelva a alojar con nosotros cuando vuelva a Granada. Saludos cordiales y hasta la próxima. "
September/2018 Someone from Australia thinks:
- Overall rating: 9.2
- Would you recommend it?
- Positive:
- Negative:
- I RECOMMEND it for...
- I recommend it especially AGAINST...
- Cleanliness:
- Location:
- Common facilities and services:
- Staff:
- Quietness:
- Room:
- Value for money:
-
The hotel's reply:
"Dear Costumer, Thank you very much for your comment. We appreciate your score regarding the cleanliness and the staff that work daily to make the stay of our customers as pleasant as possible. We are also happy to know that the location of the hotel on a historical level allowed them to enjoy our beautiful city. We will consider your comment regarding the tissue box. It will be a pleasure for us to return to our hotel if you return to Granada. Sincerely,"
September/2018 Someone from USA thinks:
- Overall rating: 9.8
- Would you recommend it?
- Positive:
- Negative:
- I RECOMMEND it for...
- I recommend it especially AGAINST...
- Cleanliness:
- Location:
- Common facilities and services:
- Staff:
- Quietness:
- Room:
- Value for money:
-
The hotel's reply:
"Dear Customer, Thanks for sparing some minutes of your valuable time to post your review rating our hotel and services. It is of utmost importance for us to know that you had time in Granada and enjoyed your stay with us, similarly, thanks for appreciating the job of our staff. On the other hand, it is a pity that we did not know that you were in need of more hangers; we could have provided them to you if we had known. We hope to have the pleasure of hosting you again in your future visits to Granada. Best regards "
September/2018 Someone from Stockholm, Sweden thinks:
- Overall rating: 7.9
- Would you recommend it?
- Positive:
- Negative:
- I RECOMMEND it for...
- I recommend it especially AGAINST...
- Cleanliness:
- Location:
- Common facilities and services:
- Staff:
- Quietness:
- Room:
- Value for money:
-
The hotel's reply:
"Dear valued customer, First and foremost, thanks for sparing some minutes of your valuable time to rate our service. As you have noticed, our privileged location in the heart of the Granada Center and a step from Alhambra, makes you can find monuments, restaurants and places of interest close without difficulty. This is reason because of we have not parking private because we are located in a protected area. Instead we offer all our clients a special rate with the nearest parking (400 meters from the hotel) and for it, we make a suite and we treat all the reservations of our customers one by one to make their arrival and stay as comfortable as possible by sending them all the right access, informing you that GPS does not work and we send you the necessary information as well as detailed indications of how to reach us without any complications to make it easier on arrival to our customers. We are glad to know you have enjoyed your stay visiting our city in a walk. We really hope we can host you again in your next visit to our beautiful city. Best regards, "
September/2018 Someone from Canada thinks:
- Overall rating: 9.1
- Would you recommend it?
- Positive:
- Negative:
- I RECOMMEND it for...
- I recommend it especially AGAINST...
- Cleanliness:
- Location:
- Common facilities and services:
- Staff:
- Quietness:
- Room:
- Value for money:
-
The hotel's reply:
"Dear Customer Thank you for your overwhelming opinion and your valuation. We are also very grateful for your opinion about our work. Our staff work every day for our guests to make them feel "like home", and the best pleasure we can have is to know that we have managed to be helpful for you. It would be a pleasure that we could host you again in your next visit to our beautiful city. Best regards, "
August/2018 Someone from México thinks:
- Overall rating: 8.3
- Would you recommend it?
- Positive:
- Negative:
- I RECOMMEND it for...
- I recommend it especially AGAINST...
- Cleanliness:
- Location:
- Common facilities and services:
- Staff:
- Quietness:
- Room:
- Value for money:
-
The hotel's reply:
"Estimado Sr. Figueroa, Muchas gracias por su opinión y por la valoración de nuestro Hotel. Nos alegra saber que su estancia fue satisfactoria y que la inmejorable localización del hotel fuera de su agrado.En cuanto al tamaño de nuestras habitaciones, nos gustaría informarle que nuestro Hotel es un edificio del siglo XIX, situado en una zona muy protegida de la ciudad (cerca de la Alhambra). Al restaurarlo, tuvimos que respetar las áreas y dimensiones originales y adaptar nuestras habitaciones y las instalaciones a la normativa del Ayuntamiento que tenemos acuerdo. Estaremos encantados de que se vuelva a alojar con nosotros cuando vuelva a Granada. Saludos cordiales y hasta la próxima. "
July/2018 Someone from Madrid thinks:
- Overall rating: 9.4
- Would you recommend it?
- Positive:
- Negative:
- I RECOMMEND it for...
- I recommend it especially AGAINST...
- Cleanliness:
- Location:
- Common facilities and services:
- Staff:
- Quietness:
- Room:
- Value for money:
-
The hotel's reply:
"Estimada Paula: Muchas gracias por su por la valoración de nuestro Hotel. Nos alegra saber que la inmejorable localización del hotel fuera de su agrado. Le agradecemos igualmente su valoración sobre el resto de aspectos de nuestro hotel. Será un placer para nosotros que se vuelvan a alojar en nuestro hotel si vuelven a Granada. Saludos Cordiales, "
June/2018 Someone from Chicago USA thinks:
- Overall rating: 9.7
- Would you recommend it?
- Positive:
- Negative:
- I RECOMMEND it for...
- I recommend it especially AGAINST...
- Cleanliness:
- Location:
- Common facilities and services:
- Staff:
- Quietness:
- Room:
- Value for money:
-
The hotel's reply:
"Dear Customer, Thank you very much for your comment and evaluation of our hotel. We are happy to know that the choice of the hotel thanks to the privileged location in the heart of the historic center and one step away from the Alhambra was satisfactory for you and that the information provided to arrive was useful. We also appreciate your comments about our staff. We love knowing that the service was to your liking and that they were available to meet your requests, since we work daily to make our clients' stay as pleasant as possible. We also appreciate your comments regarding the cleanliness of the hotel as well as the comfort of our rooms and the free coffee and tea service. We regret that breakfast did not meet your expectations and we will consider your comment. We will be happy that you will stay with us when you return to Granada. Best regards and until next time"
June/2018 Someone from Murcía thinks:
- Overall rating: 3.7
- Would you recommend it?
- Positive:
- Negative:
- I RECOMMEND it for...
- I recommend it especially AGAINST...
- Cleanliness:
- Location:
- Common facilities and services:
- Staff:
- Quietness:
- Room:
- Value for money:
-
The hotel's reply:
"Estimado Cliente, Muchas gracias por su opinión y por la valoración de nuestro Hotel. Le agradecemos igualmente sus comentarios acerca de nuestro personal. Nos encanta saber que la atención fue de su agrado ya que trabajamos diariamente para que la estancia de nuestros clientes sea lo más agradable posible. También nos alegra saber que la inmejorable localización del hotel fuera de su agrado.En cuanto al tamaño de nuestras habitaciones, nos gustaría informarle que nuestro Hotel es un edificio del siglo XIX, situado en una zona muy protegida de la ciudad (cerca de la Alhambra). Al restaurarlo, tuvimos que respetar las áreas y dimensiones originales y adaptar nuestras habitaciones y las instalaciones a la normativa del Ayuntamiento. Respecto a las obras, es cierto estamos haciendo ampliación y reclasificación de estrellas y con esto queremos solventar las quejas y satisfacer las necesidades de nuestros clientes. Lamentamos las molestias. Esperamos si vuelven a Granada se alojen de nuevo con nosotros y puedan ver como ha quedado. Saludos cordiales y hasta la próxima. "
June/2018 Someone from US thinks:
- Overall rating: 3.4
- Would you recommend it?
- Positive:
- Negative:
- I RECOMMEND it for...
- I recommend it especially AGAINST...
- Cleanliness:
- Location:
- Common facilities and services:
- Staff:
- Quietness:
- Room:
- Value for money:
-
The hotel's reply:
" Dear valued customer, First and foremost, thanks for sparing some minutes of your valuable time to rate our service. Please note that we are extending our hotel and renewing it, so hopefully, next time you come to Granada, you can stay with us again and see how our hotel is. It is an enormous satisfaction to know that our staff were up to your expectations and served you well. Best regards, "