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Hotel Ópera ****

Madrid,  Spain

Phone: +(34) 915412800 Fax: +(34) 915416923 E-mail:: reservas@hotelopera.com

Price: 65 - 189 € (Average)

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Rating by guests: 8.4 Based on 2144 reviews

Hotel Opera has 79 completely refurbished rooms with high speed Internet (Wi-FI). It is located across from the Royal Theater, and just yards from the Royal Palace and the Puerta del Sol. Enjoy our show each night at “El Café de la Ópera” with singing waiters, and feel the emotion of the best opera pieces while you have a fantastic dinner.

Room Services
  • Rooms: 79
  • Telephone: in room
  • Television: international channels
  • Hairdryer
  • Minibar
  • Terrace: some rooms
  • Climate control
  • Safe
  • Internet connection (free): Ethernet (RJ45)
  • Towel changing: daily
  • Bed linen changing: every two days
  • Housekeeping: daily
Main facilities
  • Rooms: 79
  • Parking (fee): nearby public
  • Bar - coffee shop
  • Convention hall
  • Restaurant
  • Elevator
  • Internet connection (free): wireless
  • Central heating
  • Lounge
  • Fire escape
  • Music channels
  • Air conditioning in common areas
  • Business Center
General services
  • Rooms: 79
  • Non-smoking rooms
  • Extra bed
  • Safe at front desk
  • Crib
  • Laundry service
  • Luggage check room
  • Online reservations
Hotel Ópera
Cuesta de Santo Domingo, 2 (28013) - Madrid (Spain)

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Overall rating:  8.4 Based on the last 40 of 2144 reviews

Would you recommend this hotel?

  • Yes: 85%
  • No: 5%
  • I don't know: 10%

Rating by subject

  • Cleanliness: 8
  • Location: 10
  • Common facilities and services: 6.5
  • Staff: 9.1
  • Quietness: 7.6
  • Room: 7.3
  • Value for money: 7.4

July/2011 Someone from Bordeaux thinks:

  • Overall rating: 5.9
  • Would you recommend it? I don't know
  • Positive: La situation, la salle de bain, la propreté
  • Negative: Chambre individuelle vraiment trop petite pour un 4* J'ai commandé un sandwich végétarien en room service , ce que l'on ma apporté n'était pas ce qui était décrit sur la carte et il y avait du thon. Buffet du petit déjeuner décevant.
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 5
  • Room: 5
  • Value for money: 5
Stars it deserves 4
  • The hotel's reply:

    "Dear guest, First of all, thank you for your comment regarding your stay with us, here at the Hotel Ópera. From Manager Department we assure you that we take note about your comments to improve our installations and our service. From the heart of Madrid and from our entire team we extend our warmest regards. Maria Carús General Manager "

July/2011 Someone from Philadelphia, Pennsylvania, USA thinks:

  • Overall rating: 9.6
  • Would you recommend it? Yes
  • Positive: room -- beautiful room with terrace overlooking opera and palace. Location was also fantastic
  • Negative: internet service, even with ethernet cord was extremely slow and unreliable
  • I RECOMMEND it for... Young travelers, Older travelers, Families, Couples, Peace seekers, Modern style lovers, Business travelers
  • I recommend it especially AGAINST... Classic style lovers
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 5 Breakfast was not great -- tables ahd been sued but not cleared by wait staff
  • Staff: 10
  • Quietness: 5 Noisy couple in room next door -- thin walls. Howver in 804, the noise of the city was left far behind
  • Room: 10
  • Value for money: 10
Stars it deserves 4
  • The hotel's reply:

    "Dear guest, We would like to thank you for having taken the time to comment on your recent stay at Hotel Ópera and we are very happy that overall you have enjoyed your stay with us. We hope to see you again, here in our hotel situated in the heart of the city. From Manager Department we assure you that we take note about your comments to improve our installations and our service. From the heart of Madrid and from our entire team we extend our warmest regards. Maria Carús General Manager "

July/2011 Someone from Armenia thinks:

  • Overall rating: 10
  • Would you recommend it? Yes
  • Positive: Clean
  • Negative:
  • I RECOMMEND it for... Couples, Luxury
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 4
  • The hotel's reply:

    "Dear guest, Thank you for your comment regarding your stay with us, here at the Hotel Ópera. We are glad that you enjoyed your stay with us and look forward to welcoming you again in the future. From the heart of Madrid and from our entire team we extend our warmest regards. Maria Carús General Manager "

July/2011 Someone from barcelona thinks:

  • Overall rating: 7.7
  • Would you recommend it? Yes
  • Positive: la situación
  • Negative: quizá demasiado ruido en la habitación, pues debe estar mal insonorizada
  • I RECOMMEND it for... Business travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: Not rated
  • Room: 5
  • Value for money: 5
Stars it deserves 3
  • The hotel's reply:

    "Estimado cliente, En primer lugar, gracias por su comentario acerca de su experiencia en el Hotel Ópera. El Hotel Ópera se encuentra en el centro neurálgico de Madrid, obligado paso de todos aquellos peatones que desde la Gran Via acceden al Palacio Real o al Teatro Real. Por esta razón, en algunas ocasiones es casi imposible controlar el ruido exterior. Nos complace comprobar que tuvo una agradable estancia en nuestro establecimiento y confiamos en verle/a de nuevo en nuestro hotel. Desde el corazón de Madrid y en nombre de todo nuestro equipo, reciba un afectuoso saludo, Maria Carús Directora General "

July/2011 Someone from Burgos thinks:

  • Overall rating: 9.8
  • Would you recommend it? Yes
  • Positive: El trato de todo el miembro del hotel y que la habitacion era tal y como aparece en las fotos
  • Negative: Me aloje en la habitacion 803 con jacuzzi en la habitacion y lo que menos me gusto fue que no tuviera unas cortinas para la intimidad. En frente habia casas y te ven entrar en el.
  • I RECOMMEND it for... Young travelers, Older travelers, Families, Couples
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 7.5
Stars it deserves 4
  • The hotel's reply:

    "Estimado cliente, Muchas gracias por su comentario acerca de su experiencia en el Hotel Ópera. Nos complace comprobar que tuvo una agradable estancia en nuestro establecimiento y confiamos en verle/a de nuevo en nuestro hotel. Desde el Departamentdo de Dirección tomamos nota de su comentario para mejorar en nuestras instalaciones y servicios. Desde el corazón de Madrid y en nombre de todo nuestro equipo, reciba un afectuoso saludo, Maria Carús Directora General "

July/2011 Someone from Copenhagen thinks:

  • Overall rating: 8.2
  • Would you recommend it? Yes
  • Positive: The position of the hotel in a nice quarter and that it was clean
  • Negative:
  • I RECOMMEND it for... Peace seekers, Modern style lovers
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 10
  • Room: 5 there was not much space
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Dear guest, First of all, I would to thank you for your comment regarding your stay with us, here at the Hotel Ópera. We are glad that you enjoyed your stay with us and look forward to welcoming you again in the future. From the heart of Madrid and from our entire team we extend our warmest regards. Maria Carús General Manager "

July/2011 Someone from Indianapolis, Indiana thinks:

  • Overall rating: 8.2
  • Would you recommend it? Yes
  • Positive: The location was terrific - perfect for our needs.
  • Negative: The staff was not very friendly.
  • I RECOMMEND it for... Young travelers, Modern style lovers, Budget travelers
  • I recommend it especially AGAINST... Families, Luxury, Travelers with a car
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 5
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 4
  • The hotel's reply:

    "Dear guest, Thank you for your comment regarding your stay with us, here at the Hotel Ópera. We are glad that you enjoyed your stay with us and look forward to welcoming you again in the future. From Manager Department we assure you that we take note about your comments to improve our installations and our service. From the heart of Madrid and from our entire team we extend our warmest regards. Maria Carús General Manager "

July/2011 Someone from USA thinks:

  • Overall rating: 10
  • Would you recommend it? Yes
  • Positive: clean air conditioned rooms and spacious bath.
  • Negative:
  • I RECOMMEND it for... Young travelers, Older travelers, Couples, Peace seekers, Modern style lovers
  • I recommend it especially AGAINST...
  • Cleanliness: 10 Perfect.
  • Location: 10 There is nothing better than the opera plaza.
  • Common facilities and services: 10 Great breakfast. Everything you could want. I hope to do the special dinner with opera singers next year.
  • Staff: 10 Very helpful. Your site and the people I was in touch with were very understanding and courteous.
  • Quietness: 10 No noise of all.
  • Room: 10 No view but by the time you get back from visiting Madrid and partying one needs sleep. The quietness and air conditioning ensured a great sleep
  • Value for money: 10
Stars it deserves 4
  • The hotel's reply:

    "Dear guest, We would like to thank you for having taken the time to comment on your recent stay at Hotel Ópera and we are very happy that overall you have enjoyed your stay with us. We hope to see you again, here in our hotel situated in the heart of the city. From the heart of Madrid and from our entire team we extend our warmest regards. Maria Carús General Manager "

July/2011 Someone from Minnesota, USA thinks:

  • Overall rating: 8
  • Would you recommend it? Yes
  • Positive: The front desk guy named Daniel, who was extremely helpful and friendly.
  • Negative: The noise from the street below.
  • I RECOMMEND it for... Older travelers, Couples, Business travelers, Healthy lifestyle
  • I recommend it especially AGAINST... Peace seekers, Budget travelers
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 5
  • Room: 7.5
  • Value for money: 5
Stars it deserves 4
  • The hotel's reply:

    "Dear guest, First of all, thank you for your wonderful comment regarding your stay with us, here at the Hotel Ópera. Hotel Ópera is situated in the centre of Madrid, and Madrid is a city with a full of live, and sometimes we aren’t able to control the noise in the street. It´s a pleasure transmit your good comments to our From Desk Manager, Daniel Carús. He will be delighted to know it. We are glad that you enjoyed your stay with us and look forward to welcoming you again in the future. From the heart of Madrid and from our entire team we extend our warmest regards. Maria Carús General Manager "

July/2011 Someone from The Netherlands thinks:

  • Overall rating: 8.1
  • Would you recommend it? Yes
  • Positive: The location
  • Negative:
  • I RECOMMEND it for... Young travelers, Couples, Modern style lovers
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10 Metro next door
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 4
  • The hotel's reply:

    "Dear guest, Thank you for your comment regarding your stay with us, here at the Hotel Ópera. We are glad that you enjoyed your stay with us and look forward to welcoming you again in the future. From the heart of Madrid and from our entire team we extend our warmest regards. Maria Carús General Manager "

Hotel Ópera Cuesta de Santo Domingo, 2 Madrid 28013 Spain
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