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Hotel Arosa ****

Madrid,  Spain

Phone: +(34) 915321600 Fax: +(34) 915313127 E-mail:: arosa@hotelarosa.com

Price: 67 - 141 € (Average)

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Rating by guests: 8.4 Based on 504 reviews

Arosa: appealing vintage hotel in the night life area has a functional and ethnic; design you will be more than satisfied with the functionality of its facilities and the service of its staff. It has 126 rooms that include services like satellite television, wi-fi, heating and air-conditioning and extra-long beds. You will be delighted by its high class ambience, enveloped by its warm atmosphere. Travelling with your pets will not be a problem as they can also stay with us, it has a cosmopolitan atmosphere where nobody feels excluded, it has a car park and it has an excellent restaurant service. Its location enables easy access to the different historical and cultural places of interest in the area.

Room Services
  • Rooms: 133
  • Telephone
  • Television: international channels
  • Hairdryer
  • Minibar
  • Climate control
  • Safe
Main facilities
  • Rooms: 133
  • Parking: hotel owned
  • Bar - coffee shop
  • Convention hall
  • Elevator
General services
  • Rooms: 133
  • Safe at front desk
  • Dogs accepted
  • Currency exchange
  • Online reservations
Hotel Arosa
Calle Salud, 21 (28013) - Madrid (Spain)

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Overall rating:  8.4 Based on the last 40 of 504 reviews

Would you recommend this hotel?

  • Yes: 80%
  • No: 12.5%
  • I don't know: 7.5%

Rating by subject

  • Cleanliness: 8.6
  • Location: 10
  • Common facilities and services: 6.6
  • Staff: 8.4
  • Quietness: 8.3
  • Room: 6.2
  • Value for money: 7.8

July/2013 Someone from Venezuela thinks:

  • Overall rating: 8.1
  • Would you recommend it? Yes
  • Positive: La ubicacion
  • Negative: El olor del piso, y la cama no es confortable
  • I RECOMMEND it for... Couples
  • I recommend it especially AGAINST...
  • Cleanliness: 5 Tenía olor a mojado
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 7.5
  • Room: 5
  • Value for money: 7.5
Stars it deserves 3

  • The hotel's reply:

    "Estimado huésped, Primeramente quiero expresarle las gracias por sus comentarios sobre nuestro hotel. Su opinión es muy importante para nosotros y puede estar seguro que utilizamos cada sugerencia recibida para crear una experiencia agradable a cada uno de nuestros huéspedes. Quisiera ofrecerle mis más sinceras disculpas si la limpieza de su habitación no ha superado sus expectativas. Le aseguro que intentamos que todo este en perfectas condiciones para nuestros clientes y le aseguro que tomaré las medidas necesarias para que no vuelva a repetirse. Esperamos tenerlo pronto de regreso. Una vez más le agradezco su tiempo y le deseo un excelente día! Pilar Ruiz Directora BEST WESTERN Hotel Arosa "

July/2013 Someone from Guadalajara,México thinks:

  • Overall rating: 9.8
  • Would you recommend it? Yes
  • Positive: En general todo, pero la atención del personal es muy buena
  • Negative:
  • I RECOMMEND it for... Couples
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 3

  • The hotel's reply:

    "Estimado huésped, Muchísimas gracias por sus comentarios. Me ocuparé personalmente de hacer llegar sus felicitaciones al personal del hotel. Es grato saber que tuvo una estancia agradable entre nosotros. Esperamos que nos elija de nuevo la próxima vez que visite Madrid. De nuevo gracias por su tiempo. Un cordial saludo. Pilar Ruiz Directora "

July/2013 Someone from Moscow, Russia thinks:

  • Overall rating: 8
  • Would you recommend it? Yes
  • Positive: Location
  • Negative:
  • I RECOMMEND it for... Young travelers, Older travelers, Couples, Budget travelers, Business travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 5
  • Quietness: 7.5
  • Room: 5
  • Value for money: 7.5
Stars it deserves 3

  • The hotel's reply:

    "Благодарим Вас за заполнение анкеты о последнем пребывании в нашем отеле. Ваше сотрудничество очень важно для нас, и мы глубоко ценим Ваши отклики. Сообщая нам о том, что Вам понравилось, и о том, что мы могли бы улучшить, Вы помогаете нам обеспечивать исключительный сервис для Вас и других гостей в будущем. Мы надеемся, что вскоре снова сможем увидеть Вас. Еще раз выражаю свою признательность за то, что Вы потратили время для заполнения этой анкеты. С уважением, "

June/2013 Someone from Asturias thinks:

  • Overall rating: 8.8
  • Would you recommend it? Yes
  • Positive: Las vistas a Gran Vía
  • Negative: No disponer de más complementos de baño en la habitación.
  • I RECOMMEND it for... Young travelers, Couples, Business travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 3

  • The hotel's reply:

    "Estimado huésped, Primeramente quiero expresarle las gracias por sus comentarios sobre nuestro hotel. Su opinión es muy importante para nosotros y puede estar seguro que utilizamos cada sugerencia recibida para crear una experiencia agradable a cada uno de nuestros huéspedes. Una vez más le agradezco su tiempo y le deseo un excelente día! Pilar Ruiz Directora BEST WESTERN Hotel Arosa "

June/2013 Someone from barcelona thinks:

  • Overall rating: 6.4
  • Would you recommend it? Yes
  • Positive: ubicacion
  • Negative: recepcion
  • I RECOMMEND it for... Business travelers
  • I recommend it especially AGAINST... Older travelers
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 5
  • Staff: 2.5
  • Quietness: 5
  • Room: 5
  • Value for money: 5
Stars it deserves 3

  • The hotel's reply:

    "Estimado huésped, Quiero agradecerle muy sinceramente la amabilidad que ha tenido al enviar sus valoraciones. Tras haber leído sus observaciones, lamento comprobar que su estancia no ha resultado completamente satisfactoria. Su crítica, que aceptamos con agradecimiento, nos servirá para intentar evitar los fallos que usted nos indica. Nuevamente gracias por permitirnos saber su opinión. Reciba un cordial saludo, Pilar Ruiz Directora BEST WESTERN Hotel Arosa "

May/2012 Someone from Ireland thinks:

  • Overall rating: 8.4
  • Would you recommend it? Yes
  • Positive: convenient location
  • Negative:
  • I RECOMMEND it for... Older travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 10
  • Room: 7.5 No mirror in bedroom disadvantage
  • Value for money: 7.5
Stars it deserves 3

April/2012 Someone from merseyside, England thinks:

  • Overall rating: 7.6
  • Would you recommend it? Yes
  • Positive: Smooth check in, nice clean rooms.
  • Negative:
  • I RECOMMEND it for... Young travelers, Couples
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 7.5
  • Common facilities and services: 5
  • Staff: 5
  • Quietness: 5
  • Room: 5
  • Value for money: 7.5
Stars it deserves 3

April/2012 Someone from brasil thinks:

  • Overall rating: 9.7
  • Would you recommend it? Yes
  • Positive: lacalizacion
  • Negative:
  • I RECOMMEND it for... Older travelers, Families, Couples, Business travelers
  • I recommend it especially AGAINST... Travelers with a car
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 7.5
Stars it deserves 4

March/2012 Someone from California thinks:

  • Overall rating: 9
  • Would you recommend it? Yes
  • Positive: The room, the afternoon cava and the free wifi.
  • Negative: The condition of the upholstery on the yellow chairs in the room and in the dining area. They need to be cleaned or reupholstered.
  • I RECOMMEND it for... Young travelers, Older travelers, Families, Couples, Peace seekers, Classic style lovers, Modern style lovers, Handicapped, Business travelers
  • I recommend it especially AGAINST... Luxury, Budget travelers, Travelers with a car, Healthy lifestyle
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 4

February/2012 Someone from ALMERIA thinks:

  • Overall rating: 5
  • Would you recommend it? No
  • Positive: LA UBICACION
  • Negative: LOS RUIDOS QUE SOPORTAMOS POR LAS OBRAS
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: Not rated
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 2
Hotel Arosa Calle Salud, 21 Madrid 28013 Spain
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