Apartment Residenze Sinfonia Veneziana

11月/2010 Someone from UK 出身ユーザー:

• 総合評価: 2.8
• このホテルを勧めますか？ いいえ。
• ここが良かった: Only good thing - Nicely located
• ここが気に入らなかった: I had booked the apartment after looking at their details on lastminute.com which were clearly misleading. Lastminute.com displayed the following - 1 x Standard Plus Apartment (max 5 people). Room Only. Promotional discount - 20% off Room facilities: Tea/coffee facilities, Hairdryer, Private Bathroom, Telephone, Television, Iron (on request) I had booked for 2 nights for 2 adults and 2 children under the age of 8. I had requested the following from the hotel - extra towels and pillows, two double beds. What we got was a studio apartment with a double bed and a sofa bed. Quilt/Blankets for only 2 people. No extra pillows or towels. When I called to complain, the manager was abusive and rude. Then someone turned up to suggest that we turn up the thermostat as they can not provide extra Quilts/Blankets. The apartment had one toilet/shower. No television or phone. One radiator in the toilet to heat up the whole apartment. The apartment was advertised to accommodate 5 people and it could not even have four properly. This was the first time I had booked a hotel with lastminute.com and will be the last. I will definitely never book or recommend 'Residenze Sinfonia Veneziana'
• 特に勧める人は？ 若者, 予算が低い人
• 特に勧めない人は？ 高齢者, 家族連れ, 高級感を好む人, 静かな場所を好む人, クラシックな雰囲気を好む人, モダンな雰囲気を好む人, 身体の不自由な人, 出張者, 車で旅をする人, ヘルシーな旅を求める人
• 清掃について: 5
• 立地条件について: 7.5
• 設備やサービスについて: 2.5
• スタッフ: 採点なし Very rude and unhelpful
• 騒音について: 5
• 客室について: 2.5
• 満足度は？: 5