Apartment Gran Vía 65
Madrid, Spain
Phone: +(34) 915413170 Fax: +(34) 915417328
Situated where the Gran Via enters Plaza de España, the Espahotel Gran Via offers its clients all the comforts and services of a hotel with the independence of a private apartments madrid. All the studios and suites have a complete bath, satellite and digital TV, air-conditioning, ambient music, mini-bar, etc. There is also a 24-hour reception, laundry service, café-restaurant and room service, etc. Everything has been arranged to provide you with the best possible stay in a great apartmens Madrid center.
- Room Services
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- Rooms: 84
- Telephone: in room and bathroom
- Television: international channels
- Hairdryer
- Minibar
- Climate control
- Safe (free)
- Internet connection (fee): RJ11 telephone plug-in
- Towel changing: daily
- Bed linen changing: every two days
- Refrigerator
- Kitchen
- Music channels
- Main facilities
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- Rooms: 84
- Parking (fee): nearby public
- Bar - coffee shop
- Restaurant
- Elevator
- Hot water
- Fire escape
- Music channels
- Air conditioning in common areas
- General services
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- Rooms: 84
- Extra bed
- Room service: limited
- Currency exchange
- Crib
- Luggage check room
- Online reservations
Calle Gran Vía, 65 (28013) - Madrid (Spain)
Access:
Would you recommend this hotel?
- Yes: 82.5%
- No: 2.5%
- I don't know: 15%
Rating by subject
- Cleanliness: 8.3
- Location: 10
- Common facilities and services: 6.6
- Staff: 9.2
- Quietness: 9.3
- Room: 7.9
- Value for money: 8.1
July/2016 Someone from Terrassa thinks:
- Overall rating: 10
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The hotel's reply:
"Muchas gracias por sus comentarios. Comentarios como el suyo nos motivan cada día para seguir mejorando en todos los aspectos posibles. Con respecto a la entrada, entendemos que las escaleras a veces puedan ser molestas, sin embargo, se trata de cuestiones de la estructura del inmueble, que muy a pesar nuestro no podemos evitar. Pondremos especial atención, y dedicaremos nuestro esfuerzo a colaborar con nuestros clientes con sus equipajes y con cualquier otro requerimiento que soliciten. Nos encantaría volver a verle con nosotros en su próxima visita a Madrid. Reciba un cordial saludo"
July/2016 Someone from Valencia thinks:
- Overall rating: 10
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The hotel's reply:
"Muchas gracias por sus comentarios. Comentarios como el suyo nos animan cada día para seguir mejorando en todos los aspectos posibles. Nos encantaría volver a verle con nosotros en su próxima visita a Madrid. Reciba un cordial saludo"
July/2016 Someone from Gran canaria thinks:
- Overall rating: 9.1
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The hotel's reply:
"Le agradecemos sus comentarios. Esperamos que su estancia en Espahotel Gran Vía haya sido agradable. Tomaremos nota de sus recomendaciones con el fin de mejorar. Nos gustaría volver a verle con nosotros en su próxima visita a Madrid. Reciba un cordial saludo"
July/2016 Someone from Barcelona thinks:
- Overall rating: 6.9
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The hotel's reply:
"Gracias por sus comentarios. Esperamos que su estancia en Espahotel Gran Vía haya sido agradable. Lamentamos los inconvenientes que haya podido tener con el Aire Acondicionado. Tomaremos nota de sus recomendaciones con el fin de mejorar. Nos gustaría volver a verle con nosotros en su próxima visita a Madrid. Reciba un cordial saludo"
July/2016 Someone from CADIZ thinks:
- Overall rating: 5.7
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The hotel's reply:
"Le agradecemos sus comentarios. Lamentamos los inconvenientes que haya podido tener con la moqueta. Con respecto a la accesibilidad, entendemos que las escaleras a veces puedan ser molestas, sin embargo, se trata de cuestiones de la estructura del inmueble, que muy a pesar nuestro no podemos evitar. Pondremos especial atención, y dedicaremos nuestro esfuerzo a colaborar con nuestros clientes con sus equipajes y con cualquier otro requerimiento que soliciten. Tomaremos nota de sus recomendaciones con el fin de mejorar. Nos gustaría que nos pudiera dar otra oportunidad en su próxima visita a Madrid. Reciba un cordial saludo"
June/2016 Someone from Palma de Mallorca thinks:
- Overall rating: 7.9
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The hotel's reply:
"Gracias por sus comentarios. Esperamos que su estancia en Espahotel Gran Vía haya sido confortable. Tomaremos nota de sus recomendaciones con el fin de mejorar. Nos gustaría volver a verle con nosotros en su próxima visita a Madrid. Reciba un cordial saludo"
June/2016 Someone from Málaga thinks:
- Overall rating: 6.6
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The hotel's reply:
"Gracias por sus comentarios. Lamentamos los inconvenientes que haya podido tener durante su estancia. En ambos casos se ha tratado de incidentes puntuales que afortunadamente ya están solucionados. Tomaremos nota de sus recomendaciones con el fin de mejorar. Nos gustaría que nos pudiera dar otra oportunidad en su próxima visita a Madrid. Reciba un cordial saludo"
June/2016 Someone from Auckland thinks:
- Overall rating: 2.3
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The hotel's reply:
"Thank you for your comments. We are sorry for any inconvenience you could have during your stay. With respect to the room, you were given a suite which has two different areas, on the one hand it has a big living room with views to Gran Via and on the other hand it has an independent bedroom in the quietest area of the building. Anyway, in other occasion don’t hesitate in asking for a change of room if you’re not happy with the one given. We will take in account your comments in order to improve in those aspects that have to be improved. We would like you to give us another opportunity in your next visit to Madrid. Best Regards"
June/2016 Someone from USA thinks:
- Overall rating: 7
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The hotel's reply:
"Thank you for your comments. We hope you had a good journey back to USA. With respect to your stay in Espahotel Gran Vía, we also hope you had a pleasant stay. We are sorry for any inconvenience you had with the reception-employees, we will work to improve this aspect. We would like you to give us another opportunity in your next stay in Madrid. Best Regards"
June/2016 Someone from Barcelona thinks:
- Overall rating: 8.1
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The hotel's reply:
"Gracias por sus comentarios. Esperamos que su estancia en Espahotel Gran Vía haya sido confortable. Lamentamos los inconvenientes que haya podido tener con la limpieza, trabajaremos por evitar esto. Nos gustaría volver a verle con nosotros en su próxima visita a Madrid. Reciba un cordial saludo"